Experience

Toray International Europe GmbH

• Germany
• Chemical Manufacturing
• 1 - 100 Employee

• Assistant Manager

  • ‏أبريل 2021 - - الحالي

• Account Executive

  • ‏أبريل 2018 - - الحالي

• Sales Assistant

  • ‏فبراير 2017 - ‏مارس 2018



H.I.S. Deutschland Touristik

• Supervisor of the Inbound Section

  • ‏مارس 2013 - ‏يناير 2017

  • I moved to Frankfurt to expand my experience in multicultural environment, and challenge it in a new field.• Supervising Individual, Group, MICE (Meeting, Incentive, Conference, Event) tours in Inbound Section within Germany. • Instructing and advising my team members on their daily work to reach the sales target.• Researching new ideas to attract tourists.- There are so many beautiful places in Germany which are not well known to the tourists from outside of Germany, such as the cities in North/East Germany or near Alps, and interesting tourist attractions such as wineries, breweries, theme parks or festivals around the cities. I enjoy expanding my experience and reflecting it to new ideas, and being responsible for them.• Producing business cases, including costs and selling prices.• Planning itineraries, creating package tours and designing articles for PR activities such as websites, social medias or newsletters.• Budget Controlling and increasing the revenue of the group tours. • Creating theme tours relating to the special events such as Oktoberfest, Berlin Marathon and similar events for Japanese tourists.• Arranging hotels, coaches, venues, tour guides, interpreters and technical visits based on requests for business travellers, students, V.I.P. including musicians, actors, athletes, government officers and company executives etc.• Tour accompanying and coordinating for the special events and special requirements including WorldSkills 2013 in Leipzig (International youth skilled workers event), Sochi Olympics (Russia), and a Japanese Travel TV show which introduces Christmas Markets in Germany• Solving the incidents and corresponding the emergency requests on a 24/7 basis during the tours



H.I.S.

• Türkiye
• Leisure, Travel & Tourism
• 300 - 400 Employee

• Supervisor of the Inbound Section

  • ‏مارس 2011 - ‏فبراير 2013

  • Supervising individual travel business in Inbound Section within UK.• Being responsible to monitor the eight team members and giving advice to improve the team work from making reservations to creating documents for the clients.- I learnt how to communicate with experienced workers and how to motivate them to improve the team work more efficiently.• Arranging group tours based on the requests from the clients of the head office in Japan.- I learnt how to work on the budget, how to increase the revenue and making profit out of it.• Tour accompanying and coordinating for the special events and special requirements including WorldSkills 2011 in London, London Olympics 2012, the corporative event, an official concert tour packages for a Japanese famous musician (including venue researching, hiring technical staff and catering staff and accompanying the guests on the day of the event).- I learnt how to be more creative and unique in the tourism industry and found it very interesting and enjoyable to challenge new things from the scratch. • London Olympics:• Planning the official tours and optional activities.• Arranging hotels, coaches, tour guides, and dinner venues for the athletes and the official Olympic partners.• Organizing a closing event for an athlete union who participated the Olympics.• Accompanying the official tour guests in the city and Olympic venues.• Setting up and managing a temporary tour desk in a hotel to support the guests from Japan and selling optional tour activities while they were in London.– I learnt to make decisions under tight deadlines.• Solving the incidents and corresponding the emergency requests on a 24/7 basis during the tours.



H.I.S. Co., Ltd.

• Japan
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Team Leader for sales.

  • ‏مايو 2008 - ‏فبراير 2011

  • Organizing and training the eight team members and aiming the sales targets of the branch. • Handling the customer complaints.• Winning several internal competitions (Most selling branch, most credit card selling operator etc) by motivating the team to focus on the sales success in different areas, and improving the efficiency and the productivity of the team. - I learnt how to motivate and courage team members to achieve the results.One achievement reflected the next achievement, and one failure brought the member to the next step. I enjoyed working as a team leader and members enjoyed the team work.

• Trainer

  • ‏نوفمبر 2006 - ‏أبريل 2008

  • Training new staff• Selling Tickets and Package Tours.

• Travel Consultant

  • ‏فبراير 2005 - ‏أكتوبر 2006

  • Selling tickets and package tours.• Being the first point of contact for non-Japanese customers (English speaking clients).



Outback Steakhouse

• Restaurants
• 700 & Above Employee

• Restaurant Serving Staff

  • 2000 - ‏أكتوبر 2003

  - I leant the team work, hospitality and how to provide the high quality of service through serving multinational customers in a busy and successful international restaurant chain. - I leant the team work, hospitality and how to provide the high quality of service through serving multinational customers in a busy and successful international restaurant chain.