Hiromy (Hung) Pfosi

Customer Success Specialist at Hexa | Custom
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Contact Information
us****@****om
(386) 825-5501
Location
US
Languages
  • Japanese -

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5.0

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Jeff Nissley

I have known Hiromy for 13 years on both a professional and personal level. Separate from being a great friend that blends very easily with anyone she meets, Hiromy worked with me at CDM Optics and attended MBA classes with me at the University of Colorado. While working at CDM Optics, Hiromy coordinated with our Japanese prospects that we were having difficulty conversing with in English. Hiromy did an excellent job helping the negotiation proceed and guide our group through potential cultural differences. While in MBA school, Hiromy was an easy person to work with and considered one of the better writers in our class. I recommend Hiromy for any job that needs a team player with the qualities listed above. Feel free to contact me with any questions that you have.

chandrakant Ganatra

I have know Hiromy for over five years as a collegue working together with me in Asian Business Network. She has beena very hard working associate with a strong integrity and work ethics. We did several projects on diversity with in Gore together. She will be a great asset where ever she will end up. Call me at 302 235 2556 if you need to discuss more.

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Experience

    • United States
    • Apparel & Fashion
    • 1 - 100 Employee
    • Customer Success Specialist
      • Jul 2022 - Present

    • United States
    • Software Development
    • 700 & Above Employee
    • Hospitality Account Executive
      • Apr 2022 - Oct 2022

    • United States
    • Mental Health Care
    • 1 - 100 Employee
    • Development Director
      • May 2021 - May 2022

      Our Mission - Medicine Horse saves lives. Healing through the empathic power of the horse Licensed and registered psychotherapists and social workers partner with equine therapists to provide a unique and powerful healing experience that can be more impactful than traditional talk therapy. Medicine Horse provides group services and scholarships at no cost to those who might not otherwise have access to Equine Assisted Psychotherapy. These groups are made possible through fundraising, donations and grant writing. As the Development Director, the main responsibilities involve but are not limited to: • Implementing and executing an annual fundraising plan to meet fundraising goals • Managing a portfolio of donors with a plan to grow the existing donor base • Build and manage a list for all in-kind donors (auction/raffle items) • Provide leadership to volunteer staff who assist your efforts • Presentation of monthly progress towards fundraising goals (monthly board meeting) • Creating, developing, planning and executing all special events • Working closely with grant team to help identify new grant opportunities • Networking, generating and maintaining regular correspondence with donors with marketing • Working closely with marketing volunteers/team, assisting in creation of print, digital and social media content • Managing all community networking events such as farmers markets, Out Boulder pride events, bringing minis to non-paid community events, etc. • Staying within budget, recommendations for swag, banners, and collateral for events • Managing, improving, marketing the Sponsor a Horse program to grow monthly (run rate) revenue • Participating in the therapist monthly zoom meetings and in-person trainings • Investigating/researching best practices for fundraising events Show less

    • Consultant - Sales/Marketing/Business Development, US
      • Oct 2019 - Mar 2020

      Drive sales, marketing, business development and distribution/logistics processes to build the US market for Harada Foods International (HFI) products, which include 100% certified Japanese Wagyu as well as sustainable seafood. * Investigate rules/regulations and grading schemes by American Wagyu Association and Australian Wagyu Association; research competitive and strategic actions by both as well as regulatory and legal aspects of beef labeling in the US * Research and qualify import and distribution options for HFI products * Development of sales/marketing materials including social media channels * Organization and packaging of product samples as well as distribution to potential customers * Discussions with potential customers, distributors, chefs regarding required certifications, applications of product, pricing, desired cuts and supply * Maintaining, leveraging and continuing to build on relationships built with prior company products * Participation and networking at local food shows, American Culinary Federation (ACF) Colorado meetings/events, Colorado Restaurant Association (CRA) meetings/events and vendor events to build brand awareness and initiate potential partner and customer relationships Show less

    • Sales and Marketing Manager, US
      • Nov 2017 - Dec 2019

      Drive sales, marketing and distribution channel/logistics processes to build US market for Shoku En Buri. Analyzed US fish market to determine ideal marketing and sales approaches for new product. Prospected new Shoku En distributors / partners and customers/end users. • Identifying opportunities for new distributors, established partnerships with 3 distributors with several in pipeline, initiated product marketing needs garnered through potential customer meetings and key activities, for 2016 by partnering with Product, Marketing and Merchant teams.• Secured cold storage facility in LA and managed import processes for first successful shipment of Buri into the US, working with plant, global logistics company, customs broker and cold storage team. • Development of sales and marketing materials, created online/social media accounts to expand customer outreach, managing and maintaining content; providing feedback and driving additional marketing resource requests from HQ• Research and participation in key industry associations and events to maintain pulse on restaurant/fish industry and convey critical feedback to HQ• Built relationships with key trade association members to expand network within industry• Management for all aspects of invoices and payments originating from US; additional research and meetings regarding US tax and creation of US entity for future business model• Represent Shoku En at TRA Marketplace, Aspen Food & Wine Classic, CRA show and other local and specialty food shows, showcasing Bui, networking, meeting with prospective distributors, resulting in 3 prospective partner meetings and 50+ customer contacts; manage all aspects (start to finish of logistics for key events from application through customer follow up. Show less

    • Sales/Marketing/Business Development - US
      • Apr 2017 - Nov 2017

      Shoku En was established in 2013, partnering with Kindai University and backed by aquaculture companies, to produce high-quality, nutritious products to be enjoyed around the world. The highlighted product is Japanese Buri, also known as Japanese Amberjack, which is in the Yellowtail class of fish.By taking advantage of the best aquaculture technologies and techniques available, Shoku En can accurately assess and respond to global needs by adjusting production, processing, distribution and sales of buri . Our belief is that the Shoku En system will soon be the model for sustainable fisheries and our hope is that our efforts can act as a catalyst to bring Japanese Takumi artisan techniques and fine buri products to the world’s dining tables. Show less

    • United States
    • Retail Apparel and Fashion
    • 700 & Above Employee
    • Corporate Sales Representative
      • Dec 2015 - Sep 2016

      Drove 300+ Crocs At Work accounts, corporate sales and 40 – 75 Sport Channel-West accounts within Wholesale department. Analyzed inventory to generate weekly strategic product offerings. Prospected new Crocs At Work distributors / partners. • Identified opportunities for 5 new distributors, opened 10 new accounts, reinvigorated movement into 20 stagnant accounts and initiated new product innovations / marketing needs for 2016 by partnering with Product, Marketing and Merchant teams.• Grew revenue through weekly strategic analysis of excess Inventory, resulting in sales of $2M+, over 2 quarters.• Retained Sport Channel-West accounts comprising 7-state territory for 2 field representatives on maternity leave (4+ month period), helping open 3 new accounts. • Represented Crocs At Work at NRA 2016 trade show, showcasing SS17 line, meeting with prospective distributors, resulting in 3 prospective partner meetings. Show less

    • Account Manager - Northern California/ Inside Sales - West (Wholesale)
      • Jun 2015 - Dec 2015

      Managed 20+ Northern California wholesale accounts during territory reorganization. Maintained current accounts, while prospecting and adding new clients. Trained B2B customers and drove At Once sales through regular ATP updates and seasonal specials.• Retained current customers and added 5 new wholesale accounts, resulting in attaining Prebook SS16 mark. • Reached sales revenue targets by increasing SS16 Prebook sales over 5% and At Once sales over 10% through in-store visits, regional trade shows and regular communication. Show less

    • Inside Sales Representative - Central/West Markets
      • Jan 2014 - Jun 2015

      Cultivated over 200 independent accounts in Central / West territory. Coordinated with CSRs, DCs and internal teams to complete order placement and fulfilment. Addressed and resolved client issues. Identified new opportunities to increase customer accounts and At Once business.• Attained customer retention for wholesale accounts and proactively took on additional 700+ Professional Footwear Division accounts. • Achieved sales goals by increasing At Once business 10% for 10K and under customer accounts. Show less

    • Regional Account Manager, West Team
      • Feb 2013 - Jan 2014

      Maintained 100+ key and individual accounts, collaborated with field representatives, and utilized 5 – 8 ERP and CRM systems to support client base. Liaised between departments and customers to ensure deliverables.• Completed quarterly wholesale target by managing TJMaxx key account and providing optimal order fulfillment and delivery for 2 quarters. • Developed robust relationships with customer accounts, helping field representatives accomplish territory goals and attain bonuses. Show less

    • United States
    • Software Development
    • 1 - 100 Employee
    • Web Request & License Administrator
      • Jan 2011 - Feb 2013

      Managed manual processes of website and customer portals, providing software evaluation kits to prospective clients, supporting interdepartmental teams by facilitating communications with customers, maintaining customer relations by fulfilling requests for new, current and legacy products. * Pre-qualified leads, RFQs and other requests for cross-platform software tools and embedded components so customer needs were met by appropriate team. * Managed data for 4 CRMs for Domestic and International Sales, keeping information updated. * Tested platforms for new CRM being designed, ensuring development stayed on timeline outlined. Show less

    • United States
    • Medical Device
    • 700 & Above Employee
    • Transparent Screen OEM Account Manager
      • Oct 2007 - Jan 2009

      Led sales process and developed high-end screen client partnerships for fenestration companies. Partnered with product and process engineers to drive technical requirements.• Increased partner channel by adding 18 new customers; 3 were within Top-25 window manufacturers.

    • Disk Drive Filtration Technologies Account Manager
      • Dec 2004 - Oct 2007

      Oversaw US HDD sales for Seagate ($30M account), Maxtor ($10M account) and Cornice (micro-disk, $2M account), developing key relationships within customer accounts to drive revenue and increase in disk program participation (ESG, PSG and Small Form Factor). Coordinated with Asia Pacific team and internal departments to effectively fulfill customer requirements.• Exceeded annual forecast at 108% and maintained QBR supplier score of 96+ by facilitating supply engineer on-site cleanroom and processing audit. • Executed and facilitated meeting with senior level engineers and program managers to address and resolve quality and cleanliness issues, leading to stricter manufacturing parameters.• Achieved first order of carbon breather and carpet filters, shipped to customer sites in US and China, by managing development to production process between customer and internal teams. Show less

    • United States
    • IT Services and IT Consulting
    • 200 - 300 Employee
    • Asia Pacific Sales Manager
      • Mar 2000 - Nov 2004

    • International Inside Sales Rep
      • Mar 2000 - Apr 2001

      As the only International Inside Sales Rep, managed and maintained a network of over 25 international resellers including but not limited to Europe, Asia Pac, Far East, etc. Was responsible for weekly maintenance of POs, forecasting, working with manufacturing, shipping, engineering and support departments to ensure that all customer needs and concerns were addressed and met in a timely fashion. Supported our International Sales Manager and worked with the Business Development team to produce more business for our international sales division. Show less

    • Computers and Electronics Manufacturing
    • 1 - 100 Employee
    • Strategic Marketing Specialist
      • Oct 1999 - Mar 2000

    • Payroll/Acct Tech II
      • 1991 - 1999

Education

  • University of Colorado Boulder - Leeds School of Business
    MBA, Marketing, International Business
  • Kansai University of International Studies
    Japanese studies, Semester abroad
    1989 - 1989
  • University of Colorado Boulder
    Bachelor of Arts (BA), Biology, Japanese

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