Hiroko Tadano, MAIPS
Customer Success Director at CluePoints - The #1 RBQM Platform for Sponsors & CROs- Claim this Profile
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English Native or bilingual proficiency
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Japanese Native or bilingual proficiency
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Spanish Limited working proficiency
Topline Score
Bio
Chris Scrivo
I've had the pleasure of working with Hiroko on multiple projects, she was both responsive and professional. I highly recommend her skills and collaborative capability. Her dedication to provide the highest level of service in all roles is unsurpassed.
Kazuko Aoyagi
I had a pleasure of working with her at US-Japan Health Care Study Group. She is very organized and great to work with. She took an initiative to 'modernize' the communication tool. The web site she has started has become an integral tool for the members.
Chris Scrivo
I've had the pleasure of working with Hiroko on multiple projects, she was both responsive and professional. I highly recommend her skills and collaborative capability. Her dedication to provide the highest level of service in all roles is unsurpassed.
Kazuko Aoyagi
I had a pleasure of working with her at US-Japan Health Care Study Group. She is very organized and great to work with. She took an initiative to 'modernize' the communication tool. The web site she has started has become an integral tool for the members.
Chris Scrivo
I've had the pleasure of working with Hiroko on multiple projects, she was both responsive and professional. I highly recommend her skills and collaborative capability. Her dedication to provide the highest level of service in all roles is unsurpassed.
Kazuko Aoyagi
I had a pleasure of working with her at US-Japan Health Care Study Group. She is very organized and great to work with. She took an initiative to 'modernize' the communication tool. The web site she has started has become an integral tool for the members.
Chris Scrivo
I've had the pleasure of working with Hiroko on multiple projects, she was both responsive and professional. I highly recommend her skills and collaborative capability. Her dedication to provide the highest level of service in all roles is unsurpassed.
Kazuko Aoyagi
I had a pleasure of working with her at US-Japan Health Care Study Group. She is very organized and great to work with. She took an initiative to 'modernize' the communication tool. The web site she has started has become an integral tool for the members.
Credentials
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Agile Project Management with Jira Cloud: 2 Lean and Agile Processes
LinkedInNov, 2022- Sep, 2024 -
Onboarding and Adoption Best Practices for Customer Success Management
LinkedInNov, 2022- Sep, 2024 -
Advanced Customer Success Manager Certified Professional
GainsightFeb, 2022- Sep, 2024 -
Customer Success Manager Level I
Pulse Academy by GainsightFeb, 2022- Sep, 2024 -
Customer Success Manager Level II
Pulse Academy by GainsightFeb, 2022- Sep, 2024 -
Customer Success Management Fundamentals
LinkedInJun, 2021- Sep, 2024 -
Blockchain: Beyond the Basics
LinkedInAug, 2020- Sep, 2024 -
Blockchain Basics
LinkedInJul, 2020- Sep, 2024 -
200-Hour yoga teacher certification (RYT 200)
Yoga Alliance
Experience
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Customer Success Director
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Jan 2021 - Present
- Initiated successful fast growing company’s marketing and sales strategy for existing clients- Analyzed customer’s pain points, and provided the most effective solutions and desired outcomes- Developed 6 months, 12 months and 24 months success plans for each account including US and APAC.- Implemented SWOT analysis - Developed materials for new users for smooth on-boarding process - Increased sales from 350K to 1.5 million in a year- Effectively led multitude of projects between Japan and US: influential communication and cross¬‐cultural skills in international environments.- Motivated colleagues, initiated weekly meetings with members with diverse background to build a team and successfully delivered best quality services- Bridging the gap between US and Japanese culture difference By presenting at multiple events such as Drug Information Association and local events.
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Business Development Director
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Sep 2018 - Jan 2021
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Indigo Sciences, LLC
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United States
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Pharmaceutical Manufacturing
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Founder and Managing Director
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Apr 2012 - Present
- Initiating licensing activities in order for Japanese/Asian companies and US/European to find the right technologies and partners. - Managing pharmacovigilance plans for a Global PV QA pharmaceutical team as a consultant - Developing alliance strategy for Japanese clients to partner with US CROs and pharmaceuticals to increase their sales revenue - Initiating project meetings between Japanese clients and US companies including translation and interpretation to reduce language and cultural barriers
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LINEPHARMA INTERNATIONAL LIMITED
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United Kingdom
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Pharmaceutical Manufacturing
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Marketing Manager
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Sep 2017 - Aug 2018
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Linical
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Japan
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Pharmaceutical Manufacturing
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100 - 200 Employee
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Business Development Manager
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Nov 2015 - Aug 2017
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by boe
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Denmark
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Photography
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1 - 100 Employee
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Web Content Manager, Marketing and Operations
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Oct 2013 - Oct 2014
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ITOCHU Technology, Inc.
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United States
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Retail Apparel and Fashion
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International Business Development Manager
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Aug 2004 - Mar 2012
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Vice President, Board of Directors
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Dec 2008 - Dec 2011
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Product Management
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Oct 2003 - Mar 2004
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Assistant Marketing Manager
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Apr 1996 - Mar 2000
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Inchcape Shipping Services
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United Kingdom
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Transportation, Logistics, Supply Chain and Storage
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700 & Above Employee
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Operations Assistant
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Apr 1992 - Oct 1994
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Education
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2000 - 2002
Middlebury Institute of International Studies at Monterey
MA -
1988 - 1992
Tokyo Kasei University
BA
Community
