Hira Bist
Administrative Assistant at Pineapple- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Credentials
-
Time Management: Working from Home
LinkedInApr, 2020- Nov, 2024
Experience
-
Pineapple
-
Canada
-
Financial Services
-
200 - 300 Employee
-
Administrative Assistant
-
Nov 2021 - Present
Mortgage Financial Company Mortgage Financial Company
-
-
-
Rogers Communications
-
Canada
-
Telecommunications
-
700 & Above Employee
-
Retail Sales Associate
-
Sep 2019 - May 2020
• Meeting the sales target weekly and quarterly. • Activating new connection. • Explaining the customer about new offers and promotions. • Bill payments. • Sharing weekly status report with project stakeholders along with Project Managers / Senior Project Managers • Handling end-to-end customer query involving interaction, requirement gathering, analysis, documentation. coordination, requirements from backend & tracking, case reviews and supporting the clients. • Proactively followed up to identify operating problems, notify others if major or escalating problems is encountered. Analyzed and determined the operating status, nature and causes of hardware and software problems. • Upholding & publishing the Quality Score Dashboard to higher management • Conducting weekly call for any procedure’s changes in guidelines • Taking huddle or cascading any process change update or plan changes.
-
-
-
-
INFRASTRUCTURE ANALYST & BANKING AND CARDS PMO
-
Jun 2016 - May 2019
•Human Resource Planning: Headcount super vision, tracking of releases and allocation of resources•Seat Utilization: Preparation, enlightening and upholding seats ratio to control the operational cost •Change Request: Documenting and implementing operational change request•Liaising with Internal Customers: Broadly cooperating with several internal departments across designations and geographies•Internal Audit Support: Supplying artifacts to meet organizational audit requirements•Mandatory Training Tracker: Assuring compliance for mandatory trainings.•Record Management: Managing the repository of changes for future reference•Organizing with various teams and providing status on projects in weekly meetings to cut down project risks•Representing the organization and the initiative at external events, conferences and workshops •BGC Checks on timely manner: Conducting background verification checks for all the internal resources. •Coordinated with several teams and provided update on projects in weekly meetings to cut down project risks•Represent the organization and the initiative at external events, conferences and workshops.•Migration, Consolidation, IT Infrastructure Technologies.•Analyze Existing and New Sites / Location, Recommend and Plan Layout for Peripheral Equipment and Modification to Existing System. •Worked with Multiple teams to documents standards on network Administration, Messaging and voice, ODC Access right, LAN, Auditing, IT team, Assist team etc. •Proactively followed up to identify operating problems, notify others if major or escalating problems is encountered. Analyzed and determined the operating status, Nature and causes of hardware and software problems. •Installed, Coordinated and oversaw the installation, upgraded or repair of hardware and software.
-
-
Management Information System Executive/ Sales Associates
-
May 2015 - Jun 2016
•Managerial & Interpersonal: confirmed task and projects are conducted in timely and prosperous manner•Reporting: Distributed work, made dashboard and MIS; accountable for all MIS activities of Training and Development•Data Management: Provided report to our reporting manager on Monthly, Quarterly, Half yearly and yearly basis; Prepared CR Tracker•Record keeping: Collating the records for Employee Vacation & Leave and prepared Employee Attendance & Absentees report•Event Coordination: Organized Festival and Events and Co-ordinated with HR-team; conducted Rewards & RnR (Rewards and Recognition)•Data Analysis: Managed process maps and preliminary quality analysis; represented all target achievement on monthly basis; analyzed data and reports from many sources and provided actionable visions and ideas• Reporting: Created reports Headcount & FMS (Facilities Management system) on daily basis •Marketing and promotion of Credit cards & Hutch/ Vodafone Connection: Service provider•Overcome the exceptions occurred during the comparison of other market players.•Provide information regarding product and plan information in details as required.•Pitching the customer to buy the new connection and convert their current plan from prepaid to postpaid plan. •Explaining the customer benefits and advantages of mobile plan depending on customer needs and requirements.
-
-
Quality Analyst/Customer Services
-
Oct 2009 - Apr 2015
•Customer Service: Experienced Call Center Quality Analyst who exhibits a professional demeanor and excellent communication and interpersonal skills •Training: Capable at estimating both verbal and written customer contact by agents while coaching them for success in performing •Exclusive service to customers and capable to increase product knowledge•Guiding & Monitoring: Observed & examined calls and provided feedback to the agents; recognized calls failing to meet predefined standards and identified the problem•Quality Assurance: Calculated the compliance score card and distributed quality reports and investigated the quality trends for process improvements•Reporting: Maintained & published the Quality Score Dashboard to higher management•Coordination: Led weekly calls with clients for any procedure’s changes in compliance guidelines•Team Building: Supported QA’s who are in PIP (Performances Improvement Plans) with process & productivity.
-
-
Education
-
2008 - 2009
Mumbai University Mumbai
Bachelor's degree, Marketing
Community
