Experience

University of Warwick

• United Kingdom
• Higher Education
• 700 & Above Employee

• Student Liaison Officer

  • Feb 2023 - Present

  - Manage cases of all forms of harassment disclosed by Students and Staff members at the University through the online reporting tool, Report and Support. - Guide both reporting and responding parties through disciplinary process and support routes. - Signpost students and staff to internal and external specialist support services - Work collaboratively with various university and SU departments to provide a holistic helping experience for students and staff - Contribute to a variety of preventative initiatives and project work such as training and development for staff and students and website maintenance Show less



Keele University

• United Kingdom
• Higher Education
• 700 & Above Employee

• Sexual Violence Liaison Officer

  • Aug 2022 - Jan 2023

• Race Equality Officer

  • Sep 2020 - Jan 2023

  - Provided high level support to the Race Equality Charter Self Assessment Team (RECSAT)- Oversaw the work and implementation of initiatives relating to the Student and Staff REC Action plans- Developed and delivered training on race equality, active bystander and decolonising the curriculum to staff and students- Created and implemented an anonymous reporting tool for staff and students - Coordinated and supported work relating to decolonising the curriculum, including the provision of Faculty-specific workshops and the production of relevant materials to assist Schools and programmes in this work - Maintained and updated EDI webpages, including undergoing training relating to website management - Worked collaboratively with the Communications Team for the launch of new initiatives - Co-created a guide for staff of Decolonising the Curriculum- Advised staff on how to embed Decolonising the Curriculum into their modules and programs - Worked with the Students Union and Keele Postgraduate Association on race equality related initiatives- Ensured race equality was embedded throughout the University as core business Show less

• Co-Chair, Race Equality Charter Self Assessment Team (REC SAT)

  • Feb 2020 - Sep 2020

  - Worked to implement the points of the race equality charter action plan- Developed workshops on Decolonising the Curriculum and deliveredthem to Faculty members- Attended conferences and seminars pertaining to achieving racial equality in higher education - Worked with student and staff groups collaboratively to tackle inequalities on campus- Implemented initiatives to decrease and tackle the BAME awarding gap- Co-Chaired the Race Equality Self Assessment Team meetings and Culture and Communication meetings Show less

• Hub Officer, Uni Connect, Higher Horizons+

  • Oct 2019 - Sep 2020

  • Account managed secondary schools and colleges• Built effective and strong relationships with key contacts across Schools and Colleges• Organised and delivered activities for account managed schools and colleges• Managed a number of on campus events throughout the year• Encouraged the transition from key stage 4 to key stage 5 and on to higher education• Developed and delivered aspiration raising and curriculum support activities in a classroom environment• Lead on projects with a specific focus on underrepresented groups• Offered impartial information, advice and guidance on different progression routes to all key stages• Delivered presentations about FE and HE •Attended careers days, parents evenings and HE fairs talking about FE and HE• Coordinated data collection and simple reporting for the hub manager• Contributed to specialised projects delivered via the Higher Horizons+ network including online resources for students • Recorded and reported on activities as appropriate• Effectively gathered participant information in order to allow the monitoring and evaluation of events/activities•Ensured all activities were logged and recorded in accordance with Higher Horizons+ guidelines Show less



The Manchester Metropolitan University

• United Kingdom
• Higher Education
• 700 & Above Employee

• Student Advisor

  • Aug 2019 - Sep 2019

  - Provided up to date and high quality advice to students on a multitude of matters including but not limited to academic, well being, mental health, housing and financial issues. - Managed the student queuing system and ensured students were directed to the right services. - Signposted students to internal services such as study skills, finance and international student support. - Proactive in recording student interactions on the bespoke SRM. - Responded to emails and telephone calls in a timely and professional manner. - Worked as part of the Student Hub team to deliver first-class customer service. Show less



Leeds University Union

• United Kingdom
• Higher Education
• 200 - 300 Employee

• Student Advisor

  • Oct 2017 - Jun 2019

  - Provided confidential and high quality advice to students on a multitude of matters including but not limited to academic, well being, mental health, housing and financial issues. - Attended training sessions on specific issues relating to student well being. - Worked with other members of the Help and Support Team to provide holistic solutions to students - Worked with other student advisers to increase outreach and improve engagement of the service with all groups across the University. - Held drop-in sessions, either face to face, email, Skype or telephone appointments with students. - Maintained full and accurate records of case work. - Kept up to date with laws relating to housing and benefits, within the student context. - Worked with the Welfare Officer of the Union Exec to help implement their campaigns. - Maintained and created new content for our online advice pages using a designated software. -Looked at ways in which to increase BAME engagement with our services on campus. - Organised events and activities for students in relation to health and well being. - Partook in video content for promotional purposes as well as attended welcome talks, open days and find out fairs to inform new and returning students of the service on campus. - Chaired a staff working group to ensure the needs of BAME members of staff were met within the organisation. -Worked with various University services, such as counselling and disability services, to provide holistic and multifaceted support to students. Show less