Experience

Cohance Lifesciences

• India
• Pharmaceutical Manufacturing
• 100 - 200 Employee

• Site IT Lead & Sr.Executive-IT

  • Jun 2018 - Present

   IT-Hardware, Networking & Infrastructures management, Mail support.  Win-2012/2008 servers with active directory Local Client Server Management Support, New Appointed Employees log in and Password Creation, and Basic Training of Microsoft Outlook support. All IT Equipment Analysis for Requirement and control on cost reduction by way of effective maintenance like Network Printer, etc.  Firewall: Users Level Security, Managing Policy, Internet Security with help of Vendor.  Projects & maintenance, Network Projects, and design for New Plants/ Offices/ Buildings, Planning and Timely procurement - based on Business Needs.  Day to day review user services calls/Complaints and Review meetings with outsource service supports team leaders and engineers to understand user requirements, Services Challenges, infrastructure change, or up-gradation needs to expedite prompt support.  QC/ADL LAB Instruments (Waters, Agilent, Shimadzu, IR, GC) software installation with basic troubleshooting activities. Tacking Backup/Restoration/Archival with the proper schedule in TAP Media through Symantec Backup software with maintaining registers as per requirement.  Well-versed in IT Audits, Security & Governance- defining IT Policies, processes, Controls.  Audits: Vendor audits; Support sites for external and Internal Audits.  Domain Controller: Creating new users, assigning rights to new users, adding a user to groups, customizing the group policy.  Quality Lab Support: Daily Data back-up task & restoration of data as well as antivirus definition update with compliance checking & fulfill for laboratory system as per GMP requirement, Developed and maintained standard policies, procedure & validation document for QC laboratory system.  Documentation related Change control, SOP, Deviations, Investigations, and responsible for data backup & scheduled data backup, restoration. Show less



Rusan Pharma Ltd

• India
• Pharmaceutical Manufacturing
• 100 - 200 Employee

• IT Executive

  • Feb 2017 - May 2018

   Computer System Verification, Critical Computer Identification, and Maintenance, Backup and Retrieval of Electronic Technical Data, Access control, Antivirus updating.  Responsible for handling complete IT-related activity of QC Lab as Administrator.  Handling Empower - 3 Server, Standalone computer system as an Administrator in QC Lab.  Responsible for data backup & scheduled data backup.  Assign user privileges in all instrument software according to SOP.  Maintain all instrument software groups and user privileges, Password Policy.  User creation, modification, and deletion of all instrument software.  Configuring and Maintaining Microsoft Outlook and Outlook Express.  Manage all the IT Resource to company, Like Server, Firewall, Desktop, Laptops, and Printers.  Documentation related Change control, SOP, Deviations, Investigations.  Responsible for infrastructure management & vendor management.  Responsible for the procurement of IT products & services.  Responsible for troubleshooting hardware, software, and network operating system.  Handling of CCTV Camera and troubleshooting of Analog, IP camera.  Immediate support and service for VIP users, Business Heads, Official Guests, etc.  Responsible for the overall day to day operations of the IT function of the organization.  Responsible for user creation, modification, and deletion of all instrument software. Show less



Tata Consultancy Services

• India
• IT Services and IT Consulting
• 700 & Above Employee

• IT Support Engineer

  • Mar 2014 - Feb 2017

   Active site support to all regional end-users with immediate recognition and its solution.  Coordinating with the global team for immediate rectification and solution to end-users.  Maintaining and providing support for Laptop, Desktop, Windows, Android and I Phone Phones, Printers, and Avaya Phones, etc.  Immediate support and service for VIP users, Business Heads, Official Guests, etc.  Actively participating in the client service support team for incident resolution.  Multitasking and handling of different issues with immediate response to end-users.  Opening and closing the service tickets in the HP Service Center system & Solution Center Portal.  Monitor and follow up on tickets to make sure service quality and data accuracy/integrity are in line with the performance measurement.  Maintenance and Administration of computers hardware & networks, Outlook & Email account.  Installation, Maintenance of physical network & network switch, data center installation.  Maintain an inventory of all Active and passive components.  Handling of CCTV Camera and troubleshooting of PTZ IP camera.  Handling of S2 access control system and Avaya System Manager 6.3.  Maintain and providing support for MFP Network printer, Zebra printer. Show less



Siemens

• Germany
• Automation Machinery Manufacturing
• 700 & Above Employee

• IT Coordinator

  • Jun 2011 - Dec 2013

   Co-ordinate with GERMANY (H.O) for I.T related problem.  Handling URA (Universal Remote Access) related problem.  Handling SIEMENS network and server.  Responsible for user creation, modification, and deletion.  Daily backup of Server.  Configuring Network/Local Printers.  Maintenance and Administration of computers hardware & networks, Outlook & Email account.  Configuring and Maintaining Microsoft Outlook and Outlook Express.  Regular CAT software checking and updation.  Co-ordinate with Back office for Nexus access of SIEMENS users.  Co-ordination for Outlook related server problem with IT team (Germany)  Handling Domain related problems, SPR System.  Maintaining IT inventory.  Responsible for infrastructure management & vendor management. Show less



CMC LTD

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Hardware, Network Engg.

  • Jun 2009 - Jun 2011

  Tacking care of Hardware & Networking Tacking care of Hardware & Networking