Sales Manager, North America

• Mar 2021 - Present

Digitalist is a full-service digital agency that provides business solutions through three core competencies: Strategy, Design and Technology. We are your customer experience partner. By combining design, technology and customer driven innovation we create tomorrow’s experiences. https://digitalist.global/ https://www.digitalistgroup.ca/ Digitalist is a full-service digital agency that provides business solutions through three core competencies: Strategy, Design and Technology. We are your customer experience partner. By combining design, technology and customer driven innovation we create tomorrow’s experiences. https://digitalist.global/ https://www.digitalistgroup.ca/

Business Advisor

• Oct 2020 - Present

Working with small and medium sized companies to improve sales processes and conversions Working with small and medium sized companies to improve sales processes and conversions

National Sales Manager

• Apr 2020 - Mar 2021

As the National Sales Manager at You Move Me, I’m responsible for the National Sales Center for both Residential and Commercial. I also oversee sales with our Franchise Partners throughout North America and directly involved with Franchise Development. Further responsibilities include Strategic Partnerships and Enterprise Accounts. As the National Sales Manager at You Move Me, I’m responsible for the National Sales Center for both Residential and Commercial. I also oversee sales with our Franchise Partners throughout North America and directly involved with Franchise Development. Further responsibilities include Strategic Partnerships and Enterprise Accounts.

Regional Manager, Business Sales - BC

• May 2019 - Apr 2020

Canada's largest Rogers Communications Authorized Dealer. As the Regional Manager - Business Sales, I directly managed 8 Account Executives and 2 Inbound Sales Reps based in Greater Vancouver Regional District. Our team was assigned by Rogers Corporate head office to generate corporate contracts for the SMB segment. Our most popular products include Corporate Wireless Plans, Microsoft Office 365 licenses, Business Internet and Unified Communication. During my time there, I was… Show more Canada's largest Rogers Communications Authorized Dealer. As the Regional Manager - Business Sales, I directly managed 8 Account Executives and 2 Inbound Sales Reps based in Greater Vancouver Regional District. Our team was assigned by Rogers Corporate head office to generate corporate contracts for the SMB segment. Our most popular products include Corporate Wireless Plans, Microsoft Office 365 licenses, Business Internet and Unified Communication. During my time there, I was successfully able to hit all my revenue targets for Q3 and Q4 of F19. Specialties include: Business Sales, IoT Solutions, Managed Wi-Fi, Fibre Solutions, Unison, MDM Solutions, All Wireless Products & Services, Retail Sales & Service, Cable Products & Services, Android, Samsung, Apple, BlackBerry, Sonim and Windows Hardware. Show less Canada's largest Rogers Communications Authorized Dealer. As the Regional Manager - Business Sales, I directly managed 8 Account Executives and 2 Inbound Sales Reps based in Greater Vancouver Regional District. Our team was assigned by Rogers Corporate head office to generate corporate contracts for the SMB segment. Our most popular products include Corporate Wireless Plans, Microsoft Office 365 licenses, Business Internet and Unified Communication. During my time there, I was… Show more Canada's largest Rogers Communications Authorized Dealer. As the Regional Manager - Business Sales, I directly managed 8 Account Executives and 2 Inbound Sales Reps based in Greater Vancouver Regional District. Our team was assigned by Rogers Corporate head office to generate corporate contracts for the SMB segment. Our most popular products include Corporate Wireless Plans, Microsoft Office 365 licenses, Business Internet and Unified Communication. During my time there, I was successfully able to hit all my revenue targets for Q3 and Q4 of F19. Specialties include: Business Sales, IoT Solutions, Managed Wi-Fi, Fibre Solutions, Unison, MDM Solutions, All Wireless Products & Services, Retail Sales & Service, Cable Products & Services, Android, Samsung, Apple, BlackBerry, Sonim and Windows Hardware. Show less

Director, Inside Sales

• Jun 2018 - May 2019

As the Director of Inside Sales, I was overseeing 20 SDR's, 4 AE's, 4 Team Leads and a Sales Trainer. I was thoroughly involved with the sales process from SDR to the Account Executive. We utilized Outreach for lead generation and Salesforce as our CRM. Was promoted within the first 4 months to take on additional departments for the Account Executives and Training. Our conversion rates reached record highs during that time. *HyperGrowth 3.0 in 2017 Cohort *Deloitte Fast 50… Show more As the Director of Inside Sales, I was overseeing 20 SDR's, 4 AE's, 4 Team Leads and a Sales Trainer. I was thoroughly involved with the sales process from SDR to the Account Executive. We utilized Outreach for lead generation and Salesforce as our CRM. Was promoted within the first 4 months to take on additional departments for the Account Executives and Training. Our conversion rates reached record highs during that time. *HyperGrowth 3.0 in 2017 Cohort *Deloitte Fast 50 Nominee 2017 *Metabridge X: Top 15 Innovative Companies in Canada 2018 Intiveo is a premier patient communication software as a service (SaaS) for the dental and medical industries. This software revolutionizes the way in which institutions and practices across North America interact with their patients. Show less As the Director of Inside Sales, I was overseeing 20 SDR's, 4 AE's, 4 Team Leads and a Sales Trainer. I was thoroughly involved with the sales process from SDR to the Account Executive. We utilized Outreach for lead generation and Salesforce as our CRM. Was promoted within the first 4 months to take on additional departments for the Account Executives and Training. Our conversion rates reached record highs during that time. *HyperGrowth 3.0 in 2017 Cohort *Deloitte Fast 50… Show more As the Director of Inside Sales, I was overseeing 20 SDR's, 4 AE's, 4 Team Leads and a Sales Trainer. I was thoroughly involved with the sales process from SDR to the Account Executive. We utilized Outreach for lead generation and Salesforce as our CRM. Was promoted within the first 4 months to take on additional departments for the Account Executives and Training. Our conversion rates reached record highs during that time. *HyperGrowth 3.0 in 2017 Cohort *Deloitte Fast 50 Nominee 2017 *Metabridge X: Top 15 Innovative Companies in Canada 2018 Intiveo is a premier patient communication software as a service (SaaS) for the dental and medical industries. This software revolutionizes the way in which institutions and practices across North America interact with their patients. Show less

Director, Sales & Marketing

• Oct 2017 - Jun 2018

Responsible for driving revenue for all B2B channels and product lines such as MagicMail for B2B and MagicSpam for B2B2C. Directly managed the outbound sales team and the marketing department. During my tenure there, I increased their revenue by over 300% compared to their year over year growth. I successfully signed up new Telco's like Novus Communications to paid contracts on a quarterly basis. Each account is worth over $100K in LTV. Wizard IT is a privately held Canadian… Show more Responsible for driving revenue for all B2B channels and product lines such as MagicMail for B2B and MagicSpam for B2B2C. Directly managed the outbound sales team and the marketing department. During my tenure there, I increased their revenue by over 300% compared to their year over year growth. I successfully signed up new Telco's like Novus Communications to paid contracts on a quarterly basis. Each account is worth over $100K in LTV. Wizard IT is a privately held Canadian Company with a reputation as being a leader in bringing Linux Solutions to the ISP/TELCO markets across North America. Show less Responsible for driving revenue for all B2B channels and product lines such as MagicMail for B2B and MagicSpam for B2B2C. Directly managed the outbound sales team and the marketing department. During my tenure there, I increased their revenue by over 300% compared to their year over year growth. I successfully signed up new Telco's like Novus Communications to paid contracts on a quarterly basis. Each account is worth over $100K in LTV. Wizard IT is a privately held Canadian… Show more Responsible for driving revenue for all B2B channels and product lines such as MagicMail for B2B and MagicSpam for B2B2C. Directly managed the outbound sales team and the marketing department. During my tenure there, I increased their revenue by over 300% compared to their year over year growth. I successfully signed up new Telco's like Novus Communications to paid contracts on a quarterly basis. Each account is worth over $100K in LTV. Wizard IT is a privately held Canadian Company with a reputation as being a leader in bringing Linux Solutions to the ISP/TELCO markets across North America. Show less

Manager, Sales

• Jun 2014 - Sep 2017

• Achieved quarterly revenue targets set for each individual sales consultant and account managers • Hit the record breaking Net Promotor Score for customer feedbacks of .76+ for 38 months straight. • Created and managed our eCare chat team in 2014 for BuildDirect to serve customers through multiple chat applications like Zendesk's Zopim, Intercom, SalesForce's LiveAgent and to also use Hootsuite's social media application to address customer feedbacks on FaceBook, Twitter and… Show more • Achieved quarterly revenue targets set for each individual sales consultant and account managers • Hit the record breaking Net Promotor Score for customer feedbacks of .76+ for 38 months straight. • Created and managed our eCare chat team in 2014 for BuildDirect to serve customers through multiple chat applications like Zendesk's Zopim, Intercom, SalesForce's LiveAgent and to also use Hootsuite's social media application to address customer feedbacks on FaceBook, Twitter and BuildDirect's Learning Center. • Became a vendor to load SKU's on BuildDirect's self-managed Vendor Portal (seller.builddirect.com) • Built a team of Account Managers trained for APICS in 2016 - 2017 to hunt and cold call for BuildDirect's Logistics and Supply Chain company (gatewaysupplychain.com) and reported directly to the VP of Sales for Gateway • Implemented a new K.P.I. for our Sales Consultants to be measured on via an individual Scorecard that included Revenue, Attachments, NPS, Commercial Account referrals and Quality Assurance Coaching Score. Gained 28% in overall scorecard averages within the first 3 months. • Helped build the commercial account team in 2017 called the BD Pro's (www.builddirect.com/BDPros) by transferring one of my team managers over to lead the team along with 2 of my senior account managers. • In 2017, I created a new department called the Customer Loyalty Team to have account managers review every online sale is setup correctly and to save customers from cancelling their pending orders due to OOS or Delayed in shipping. This resulted in recovering over 73% of orders that would be cancelled in the first 6 months of the program. • During this time I displayed a great working knowledge for Outlook, Salesforce, JIRA, Confluence, Slack, OrangeHRM amongst other internal and public web tools that were used. Show less • Achieved quarterly revenue targets set for each individual sales consultant and account managers • Hit the record breaking Net Promotor Score for customer feedbacks of .76+ for 38 months straight. • Created and managed our eCare chat team in 2014 for BuildDirect to serve customers through multiple chat applications like Zendesk's Zopim, Intercom, SalesForce's LiveAgent and to also use Hootsuite's social media application to address customer feedbacks on FaceBook, Twitter and… Show more • Achieved quarterly revenue targets set for each individual sales consultant and account managers • Hit the record breaking Net Promotor Score for customer feedbacks of .76+ for 38 months straight. • Created and managed our eCare chat team in 2014 for BuildDirect to serve customers through multiple chat applications like Zendesk's Zopim, Intercom, SalesForce's LiveAgent and to also use Hootsuite's social media application to address customer feedbacks on FaceBook, Twitter and BuildDirect's Learning Center. • Became a vendor to load SKU's on BuildDirect's self-managed Vendor Portal (seller.builddirect.com) • Built a team of Account Managers trained for APICS in 2016 - 2017 to hunt and cold call for BuildDirect's Logistics and Supply Chain company (gatewaysupplychain.com) and reported directly to the VP of Sales for Gateway • Implemented a new K.P.I. for our Sales Consultants to be measured on via an individual Scorecard that included Revenue, Attachments, NPS, Commercial Account referrals and Quality Assurance Coaching Score. Gained 28% in overall scorecard averages within the first 3 months. • Helped build the commercial account team in 2017 called the BD Pro's (www.builddirect.com/BDPros) by transferring one of my team managers over to lead the team along with 2 of my senior account managers. • In 2017, I created a new department called the Customer Loyalty Team to have account managers review every online sale is setup correctly and to save customers from cancelling their pending orders due to OOS or Delayed in shipping. This resulted in recovering over 73% of orders that would be cancelled in the first 6 months of the program. • During this time I displayed a great working knowledge for Outlook, Salesforce, JIRA, Confluence, Slack, OrangeHRM amongst other internal and public web tools that were used. Show less

Regional Sales Manager

• Aug 2012 - Apr 2014

• Achieved all sales targets each fiscal year for cable, internet and phone set by our Group VP of Sales. • Led nationally for gross sales % in Customer Care (Inbound), In Home (Door to Door), Tech Ops (Technician), Customer Solutions (Outbound) and Branch Retail. • Responsible for all sales within the region of Central BC with over 200,000+ homes passed which included major cities such as Kelowna, Kamloops, Chilliwack, Cranbrook and Prince George. • Managed a Sales team of over 50… Show more • Achieved all sales targets each fiscal year for cable, internet and phone set by our Group VP of Sales. • Led nationally for gross sales % in Customer Care (Inbound), In Home (Door to Door), Tech Ops (Technician), Customer Solutions (Outbound) and Branch Retail. • Responsible for all sales within the region of Central BC with over 200,000+ homes passed which included major cities such as Kelowna, Kamloops, Chilliwack, Cranbrook and Prince George. • Managed a Sales team of over 50 FTE’s including 7 Sales Supervisors, 6 Major Accounts Executives, 6 Sales Support, 3 Sales Coordinators, 15 Direct Sales Reps and 15 Sales Technicians. • Directly raised the performance for my sales channels in Customer Care (Inbound Contact Center), Customer Solutions (Outbound Contact Center), Technical Operations (Installers), In Home Solutions (Door to Door Sales), Major Accounts (Bulk Residential and Business Accounts), Retail and Online Sales. • During F13 and F14 my region achieved one of the highest sales net gains nationally • Proposed new K.P.I.’s called SER (Sales Efficiency Rating) for Customer Care with over 2,000 reps nationally. Gained 20-25% in revenue and sales across the country. • My Kelowna sales team had the highest employee engagement survey results nationally for sales at 77% highly engaged, 23% engaged and 0% disengaged with a 100% survey participation.

Senior Manager, Technical Service, Loyalty Care & eCare

• Mar 2011 - Aug 2012

• During my term as a Technical Service Manager I have led up to 20 Supervisors. • As a TSR MGR I have led up to 500 FTE’s excluding over 100+ contracted staff for Outbound Sales • Successfully brought on Temp staffing from AngusOne, Randstad and Adecco to the Technical Service Team during it's busiest period in company history for Technical Support. • Has coordinated recruitment and training for over 100 net new FTE’s in consecutive months. • Brought our absenteeism and shrinkage… Show more • During my term as a Technical Service Manager I have led up to 20 Supervisors. • As a TSR MGR I have led up to 500 FTE’s excluding over 100+ contracted staff for Outbound Sales • Successfully brought on Temp staffing from AngusOne, Randstad and Adecco to the Technical Service Team during it's busiest period in company history for Technical Support. • Has coordinated recruitment and training for over 100 net new FTE’s in consecutive months. • Brought our absenteeism and shrinkage down from one of the highest to the lowest nationally. • Assigned department responsibilities based on the leaders strengths and weaknesses. • Operating with transparency amongst the leadership team to increase visibility for clearer communication.

Manager, Loyalty Care, Retail, ISR & eCare

• Jun 2009 - Mar 2011

• During my term as a CC MGR I have led over 15 Supervisors in various departments from l Loyalty Care (Customer Retention Team), 3 Branch Retail locations in Vancouver, Surrey and North Van, ISR (outbound sales team) and eCare (Online Chat Team). • In this role I managed over 150 FTE's combined • Successfully brought on Temp staffing to all departments including Van ISR’s, Retail, TSR, eCare and Overnight. • Increased staff engagement in all departments • Assign clear lines of… Show more • During my term as a CC MGR I have led over 15 Supervisors in various departments from l Loyalty Care (Customer Retention Team), 3 Branch Retail locations in Vancouver, Surrey and North Van, ISR (outbound sales team) and eCare (Online Chat Team). • In this role I managed over 150 FTE's combined • Successfully brought on Temp staffing to all departments including Van ISR’s, Retail, TSR, eCare and Overnight. • Increased staff engagement in all departments • Assign clear lines of accountability within all of our departments to maximize efficiency. • Proposal for an aggressive Contract Buster promotion was approved in 2009 at the beginning of our main competitors acquisition campaign for Cable, Internet and Phone customers.

Supervisor, Sales Dept - Vancouver

• Apr 2007 - Jun 2009

• Responsible for increasing ARPU, Digital House Holds and Video On Demand orders. • Coordinate, motivate and monitor the daily activities and results of all our direct sales channels • Provide direction, communication, training and coaching for staff to ensure strong sales activity • Actively work with direct sales channels in Customer Care, 3rd Party Retailers (Future Shop, Best Buy, London Drugs, Visions, The Source amongst others and our Technical Field Offices. • Develop and… Show more • Responsible for increasing ARPU, Digital House Holds and Video On Demand orders. • Coordinate, motivate and monitor the daily activities and results of all our direct sales channels • Provide direction, communication, training and coaching for staff to ensure strong sales activity • Actively work with direct sales channels in Customer Care, 3rd Party Retailers (Future Shop, Best Buy, London Drugs, Visions, The Source amongst others and our Technical Field Offices. • Develop and implement effective sales campaigns which contribute to achieving and exceeding monthly and quarterly sales objectives • Champion aspects of cable system conversions such as Whistler, Squamish and Bowen Island • Optimize market potential for current and emerging opportunities in the cable industry • Successfully implement special promotions to compete with Telus, Bell and Novus • Worked closely with local Sales Manager and Corporate Product Managers to align on Sales goals • Provide daily, monthly and quarterly sales reports and summaries • Promote the features, advantages and benefits of Shaw products and services • Provide definitives and FAQ's to staff • Contribute overall knowledge of Digital TV to management team

Supervisor, Technical Service

• Apr 2005 - Apr 2007

• Ensured team goals and objectives were met • Managed the technical support department in the absence of a manager • Responsible for hiring interviews, training, job fairs and coaching initiatives • Identified development needs of teammates; addressed those concerns with a specific action plan • Utilized creative technical skills from previous TSR Support experience to enhance supervisor role • Handled escalated issues and ensured a high level of professionalism while expressing… Show more • Ensured team goals and objectives were met • Managed the technical support department in the absence of a manager • Responsible for hiring interviews, training, job fairs and coaching initiatives • Identified development needs of teammates; addressed those concerns with a specific action plan • Utilized creative technical skills from previous TSR Support experience to enhance supervisor role • Handled escalated issues and ensured a high level of professionalism while expressing empathy, integrity and sincerity to our customers • Delivered annual performance reviews while providing feedback and support to sub-par appraisals • Managed multiple projects while successfully delivering expectations and time frames in an effective manner • Championed implementation of process improvements for all digital services and products.

TSR2 / TSR Support

• Apr 2003 - Apr 2005

• 2nd level technical support for front line Technical Service Reps • Improved processes for Technical Support • Enhanced the departments level of troubleshooting for cable, digital, HDTV and VOD. • Assisted the Supervisory team in coaching reps in English and Cantonese

Trainer - Cable, Digital TV, HDTV and VOD

• Jan 2002 - Apr 2003

• Created training material for the Technical Service department • Responsible for training new and existing staff • Was on the floor to support staff post training to ensure information was effective • Identified development needs of team members and addressed those concerns with a customized 1 on 1 training program • Implemented a peer to peer training program to share and engage senior reps with new hires

Technical Service Representative

• May 2001 - Jan 2002

Co-Owner / Managing Director

• Aug 2005 - Sep 2007

One of five Board Members of WhyCook Creative Inc. Managing Director for all operations from Direct Sales, Marketing, Branding, Publishing and managing contractors. Signed to contract over 100 restaurants in the first year of sales. WhyCook.ca was an online publication for Restaurants in Vancouver. Had a client list of 100+ restaurants subscribed to our service. Bought out by Urbandiner.ca in 2007. One of five Board Members of WhyCook Creative Inc. Managing Director for all operations from Direct Sales, Marketing, Branding, Publishing and managing contractors. Signed to contract over 100 restaurants in the first year of sales. WhyCook.ca was an online publication for Restaurants in Vancouver. Had a client list of 100+ restaurants subscribed to our service. Bought out by Urbandiner.ca in 2007.