Experience

NOS - The National Office Systems
• Jordan
• Retail Office Equipment
• 1 - 100 Employee
• Account Manager

  • Oct 2023 - Present

vivo
• United States
• Online Audio and Video Media
• 1 - 100 Employee
• O.R Manager

  • Sep 2021 - Dec 2022


Huawei HES Shop Manager

• Shop Manager

  • Jan 2019 - Sep 2021

  - Promoting and marketing the branch and its products - Meeting with customers and resolving any problems or complaints - Ensuring there’s a high level of customer service - Monitoring sales targets - Reporting to head office- Drives sales of new products and cross selling and up-selling- Monitors service quality indicators and takes corrective measures to ensure highest level of customer satisfaction.

• Sales Trainer

  • Oct 2013 - Sep 2021

  Prepares new sales representatives by conducting orientation to sales process; developing individual coaching plans; providing resources and assistance; scheduling orientation drive-alongs with senior representatives.Determines training needs by traveling with sales representatives; observing sales encounters; studying sales results reports; conferring with sales managers.Develops individual results by maintaining policy and procedure resources; providing coaching; conducting training sessions; developing outcome improvement resources.Improves training effectiveness by developing new approaches and techniques; making support readily available; integrating support with routine job functions.Supports training financial objectives by recommending budget items; controlling costs.Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.Accomplishes sales training and organization mission by completing related results as needed. Show less

• Sales Promoter

  • Oct 2013 - Mar 2017

  - Promoting and marketing the branch and its products - Meeting with customers and resolving any problems or complaints - Ensuring there’s a high level of customer service - Monitoring sales targets - Reporting to head office- Drives sales of new products and cross selling and up-selling- Monitors service quality indicators and takes corrective measures to ensure highest level of customer satisfaction.



Arab Banking Corporation (Jordan)

• Personal Account Officer

  • Jun 2013 - Dec 2013

  works as a salesperson and customer services agent, deducing a customer's needs, answering their questions, and matching them to financial services they may find helpful. offered loans , savings accounts, mortgages, or securities portfolios in order to deduce which would best fit the prospective customer. works as a salesperson and customer services agent, deducing a customer's needs, answering their questions, and matching them to financial services they may find helpful. offered loans , savings accounts, mortgages, or securities portfolios in order to deduce which would best fit the prospective customer.



canyon boutique hotel

• Hospitality
• 1 - 100 Employee

• front office receptionist

  • May 2012 - Jan 2013

  * dealing with bookings by phone, e-mail, letter, fax or face-to-face * completing procedures when guests arrive and leave * choosing rooms and handing out keys * preparing bills and taking payments * taking and passing on messages to guests * dealing with special requests from guests (like booking theatre tickets or storing valuable items) * answering questions about what the hotel offers and the surrounding area * dealing with complaints or problems. Show less