Himath De Silva

Business Support System Specialist at Intertek Melbourn
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Contact Information
us****@****om
(386) 825-5501
Location
Melbourne, Victoria, Australia, AU
Languages
  • Sinhalese -
  • English Professional working proficiency

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Credentials

  • Certificate of UI Path Developer Foundation Program
    UiPath
    Oct, 2020
    - Oct, 2024
  • Diploma in Management Accounting
    CIMA
    May, 2019
    - Oct, 2024
  • Diploma in Software Engineering
    National Institute of Business Management (NIBM - Sri Lanka)
    Sep, 2018
    - Oct, 2024
  • Certification in Management Accounting
    CIMA
    Aug, 2018
    - Oct, 2024

Experience

  • Intertek Melbourn
    • United Kingdom
    • Pharmaceutical Manufacturing
    • 1 - 100 Employee
    • Business Support System Specialist
      • May 2022 - Present

      🔸 Reduced unpaid invoices by 15% by developing meaningful insights on the invoices having a greater impact on KPIs and influencing the A/R team to prioritise follow-up procedures. 🔸 Analysed profits and expenses using Power BI and Excel and developed visual dashboards showcasing trends and variances, resulting in implementing of new expense controls. 🔸 Improved customer satisfaction scores by 20% within 6 months by developing automated follow-up workflows for complaint resolution. 🔸 Lodged and maintained customer invoices and supplier purchase orders on the SAP ERP system while conducting data cleansing to improve overall data accuracy. Show less

  • Woolworths Supermarkets
    • Australia
    • Retail
    • 700 & Above Employee
    • Fresh Service Team Member
      • Apr 2022 - Present

  • UAW ENTERPRISES LLC
    • United States
    • Sales Administrator
      • Dec 2018 - Jan 2020

      🔸 Best performing employee award (2019) 🔸 Generated sales reports with visual insights using Power BI which improved decision-making around sales campaigns and conversion rates by 30%. 🔸 Improved inventory forecast accuracy by 8% by analysing stock movement data and producing actionable insights using advanced Excel. 🔸 Consistently recognised for managing competing priorities, building trusting relationships and communicating effectively with people to improve sales goals 🔸 Implemented new customer support processes including automated workflows that improved theturnaround time and overall customer experience scores Show less

Education

  • Swinburne University of Technology
    Bachelor of Business Information Systems, Business Analysis
    2019 - 2021
  • Nawaloka College of Higher studies, Sri Lanka. (Affiliated with Swinburne University of Technology)
    Diploma in Business(UNILINK), Higher Distinction Grade
    2019 - 2019
  • CIMA
    CIMA Professional Qualification, Managerial Level
    2017 -
  • National Institute of Business Management (NIBM- Sri Lanka)
    Diploma in Software Engineering, Computer Science
    2017 - 2018
  • Ananda College - Colombo 10
    Advanced Level, Physical Sciences
    2004 - 2017

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