Experience

Avantive Solutions

• United States
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Sr Spanish Quality Analyst

  • Sep 2018 - Present

  Evaluate calls of agents of Spectrum and Charter. Auditing and preparing feedback to agents for consistent growth in quality. Achieving monthly targets. Evaluate calls of agents of Spectrum and Charter. Auditing and preparing feedback to agents for consistent growth in quality. Achieving monthly targets.



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Spanish Quality Analyst

  • Sep 2016 - Sep 2018

  Evaluate calls of agents of DirecTV & AT&T. Auditing and preparing feedback to agents for consistent growth in quality. Achieving monthly targets. Evaluate calls of agents of DirecTV & AT&T. Auditing and preparing feedback to agents for consistent growth in quality. Achieving monthly targets.



MattsenKumar LLC

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Quality Analyst

  • Feb 2015 - Sep 2016

  Evaluate calls of agents of DirecTV & AT&T. Auditing and preparing feedback to agents for consistent growth in quality. Achieving monthly targets. Evaluate calls of agents of DirecTV & AT&T. Auditing and preparing feedback to agents for consistent growth in quality. Achieving monthly targets.



Yatra Online Pvt Ltd

• Travel Arrangements
• 1 - 100 Employee

• Travel Sales Consultant

  • Sep 2014 - Feb 2015

  Selling domestic holiday packages. Resolving customer query. Maintaining relationships with clients. Selling domestic holiday packages. Resolving customer query. Maintaining relationships with clients.