Experience

Workbee India

• India
• Leasing Non-residential Real Estate
• 1 - 100 Employee

• Co-Founder

  • Jan 2020 - Present

  Managing Sales and Operations: -Acquisition of new members (Clients) -Building strategy for Business Development -Managing Marketing Activities -Nurturing Client Relations -Building "Workbee" as a brand with Vibrant offices and Friendly community Managing Sales and Operations: -Acquisition of new members (Clients) -Building strategy for Business Development -Managing Marketing Activities -Nurturing Client Relations -Building "Workbee" as a brand with Vibrant offices and Friendly community



The Office Pass

• India
• Real Estate
• 1 - 100 Employee

• Center Manager

  • Dec 2017 - Jan 2020

  Sales and Marketing -Maintain over 90% occupancy -Achieve monthly, quarterly, and yearly sales target -Work with all other coworking colleagues to make sure that everyone is driving in sales -To ensure that each community member is comfortable and to handle their queries with care -Meet OfficePass’s expectations in terms of their rules and regulations. -Negotiate with the community members, but keeping in mind our pricing policy -Develop tailored marketing… Show more Sales and Marketing -Maintain over 90% occupancy -Achieve monthly, quarterly, and yearly sales target -Work with all other coworking colleagues to make sure that everyone is driving in sales -To ensure that each community member is comfortable and to handle their queries with care -Meet OfficePass’s expectations in terms of their rules and regulations. -Negotiate with the community members, but keeping in mind our pricing policy -Develop tailored marketing strategies to generate more leads. -Improvise on the sales pitch to make sure that we give accurate and updated information to new leads. Show less Sales and Marketing -Maintain over 90% occupancy -Achieve monthly, quarterly, and yearly sales target -Work with all other coworking colleagues to make sure that everyone is driving in sales -To ensure that each community member is comfortable and to handle their queries with care -Meet OfficePass’s expectations in terms of their rules and regulations. -Negotiate with the community members, but keeping in mind our pricing policy -Develop tailored marketing… Show more Sales and Marketing -Maintain over 90% occupancy -Achieve monthly, quarterly, and yearly sales target -Work with all other coworking colleagues to make sure that everyone is driving in sales -To ensure that each community member is comfortable and to handle their queries with care -Meet OfficePass’s expectations in terms of their rules and regulations. -Negotiate with the community members, but keeping in mind our pricing policy -Develop tailored marketing strategies to generate more leads. -Improvise on the sales pitch to make sure that we give accurate and updated information to new leads. Show less



Sharda University

• India
• Education Administration Programs
• 700 & Above Employee

• Call center Manager

  • May 2016 - Nov 2017

  • Maintaining a Relationship between university and outsource company. • Reporting daily process level performance analysis department head. • Responsible for maximizing efficiency and occupancy while meeting service objectives. • Huddles, training assisting the management in better people management. • Handling Billing module for vendor. (Futuretechin) • Maintaining a Relationship between university and outsource company. • Reporting daily process level performance analysis department head. • Responsible for maximizing efficiency and occupancy while meeting service objectives. • Huddles, training assisting the management in better people management. • Handling Billing module for vendor. (Futuretechin)



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Realtime Analyst

  • Nov 2013 - May 2016

  • Attend strategy calls to discuss staffing and Line Adherence based on requirement vs. actual staffing. *Got promoted as a coordinator command center through an internal job posting after a written test followed by two rounds of interviews. • Reporting daily process level performance analysis to the client and department head. • Responsible for maximizing efficiency and occupancy while meeting service objectives. • Getting on a weekly discussion with the client WFM and the Op’s… Show more • Attend strategy calls to discuss staffing and Line Adherence based on requirement vs. actual staffing. *Got promoted as a coordinator command center through an internal job posting after a written test followed by two rounds of interviews. • Reporting daily process level performance analysis to the client and department head. • Responsible for maximizing efficiency and occupancy while meeting service objectives. • Getting on a weekly discussion with the client WFM and the Op’s team to discuss the staffing for the next 4- 8 weeks and look at the gaps in the future requirements, discuss the plan to how to fill those gaps if there are any. • Generating and analyzing reports from Service Delivery tools like CMS and IEX etc. • Generate, analyze and share performance reports and to initiate and handle client calls to discuss plan and forecast service delivery, Global faults impacting production and performance based on trends and current situation. Show less • Attend strategy calls to discuss staffing and Line Adherence based on requirement vs. actual staffing. *Got promoted as a coordinator command center through an internal job posting after a written test followed by two rounds of interviews. • Reporting daily process level performance analysis to the client and department head. • Responsible for maximizing efficiency and occupancy while meeting service objectives. • Getting on a weekly discussion with the client WFM and the Op’s… Show more • Attend strategy calls to discuss staffing and Line Adherence based on requirement vs. actual staffing. *Got promoted as a coordinator command center through an internal job posting after a written test followed by two rounds of interviews. • Reporting daily process level performance analysis to the client and department head. • Responsible for maximizing efficiency and occupancy while meeting service objectives. • Getting on a weekly discussion with the client WFM and the Op’s team to discuss the staffing for the next 4- 8 weeks and look at the gaps in the future requirements, discuss the plan to how to fill those gaps if there are any. • Generating and analyzing reports from Service Delivery tools like CMS and IEX etc. • Generate, analyze and share performance reports and to initiate and handle client calls to discuss plan and forecast service delivery, Global faults impacting production and performance based on trends and current situation. Show less


Radisson Blu Plaza Delhi
• India
• Hospitality
• 200 - 300 Employee
• f and b service associate

  • Apr 2013 - Oct 2013