Experience

Universal Technology Solutions (UEBIZ)

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Lead Network Consultant

  • Oct 2015 - Present



Cisco

• United States
• Software Development
• 700 & Above Employee

• Network Specialist

  • Sep 2010 - Oct 2015

  Worked as Network Specialist handling escalations on products like ASA (5500 and 5500-X Series), Routers (800, 1800, 2800 etc.), Switches, CISCO ACS et al. • Handling escalations of L1 center, and working directly with Tier 2 escalation team/Developers in case complex troubleshooting is required. • Interacting with Network Administrators around the world and helping them to implement their projects in Network security domain. • Providing real time network troubleshooting services to… Show more Worked as Network Specialist handling escalations on products like ASA (5500 and 5500-X Series), Routers (800, 1800, 2800 etc.), Switches, CISCO ACS et al. • Handling escalations of L1 center, and working directly with Tier 2 escalation team/Developers in case complex troubleshooting is required. • Interacting with Network Administrators around the world and helping them to implement their projects in Network security domain. • Providing real time network troubleshooting services to customers worldwide on P1 / network down situations. • Configuring and assisting in installing and maintaining VPN connectivity and complex routed secure LAN networks. • Addressing performance bottlenecks & ensuring maximum network uptime. • Assisting in the design & implementation of the network and its troubleshooting. • Working on various customer projects lasting several weeks related to product migration and upgrades. • Extending high-end technical support on various devices and features and ensuring high customer satisfaction levels through prompt resolution of their problems. • Performing recreates on client’s network setup in lab for analysis, recommendations and investigations for software defects, file reports for resolutions and review and publish technical documentations. • Interacting and directly working with people at any level of business and management. • Delivering technical training sessions and mentoring new joinees on basic and new keywords, monitoring their performance and bringing them to the same learning curve. • Coordinating technical aspects of team and work management such as ensuring efficient case handling among the team members, addressing their skills issues by imparting extra training sessions or assigning mentors to them and monitoring their progress and taking interviews at hiring drives for new joinees to the project. Show less Worked as Network Specialist handling escalations on products like ASA (5500 and 5500-X Series), Routers (800, 1800, 2800 etc.), Switches, CISCO ACS et al. • Handling escalations of L1 center, and working directly with Tier 2 escalation team/Developers in case complex troubleshooting is required. • Interacting with Network Administrators around the world and helping them to implement their projects in Network security domain. • Providing real time network troubleshooting services to… Show more Worked as Network Specialist handling escalations on products like ASA (5500 and 5500-X Series), Routers (800, 1800, 2800 etc.), Switches, CISCO ACS et al. • Handling escalations of L1 center, and working directly with Tier 2 escalation team/Developers in case complex troubleshooting is required. • Interacting with Network Administrators around the world and helping them to implement their projects in Network security domain. • Providing real time network troubleshooting services to customers worldwide on P1 / network down situations. • Configuring and assisting in installing and maintaining VPN connectivity and complex routed secure LAN networks. • Addressing performance bottlenecks & ensuring maximum network uptime. • Assisting in the design & implementation of the network and its troubleshooting. • Working on various customer projects lasting several weeks related to product migration and upgrades. • Extending high-end technical support on various devices and features and ensuring high customer satisfaction levels through prompt resolution of their problems. • Performing recreates on client’s network setup in lab for analysis, recommendations and investigations for software defects, file reports for resolutions and review and publish technical documentations. • Interacting and directly working with people at any level of business and management. • Delivering technical training sessions and mentoring new joinees on basic and new keywords, monitoring their performance and bringing them to the same learning curve. • Coordinating technical aspects of team and work management such as ensuring efficient case handling among the team members, addressing their skills issues by imparting extra training sessions or assigning mentors to them and monitoring their progress and taking interviews at hiring drives for new joinees to the project. Show less