Himanshi Bahri
Customer Service Agent at IO Solutions Contact Center- Claim this Profile
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Topline Score
Bio
LinkedIn User
I have had the pleasure of working with Himanshi for about a year a half. I have thoroughly enjoyed working with her on my teams over the course of this time and I think she would be a great addition to any team/company. Himanshi embodies what it means to be a teammate/coworker. Her willingness to learn, attention to detail, ability to coach, and eagerness to help are unmatched. She was a phenomenal addition to our team and I know she will accomplish great things in the future.
Rishab Shetty
Himanshi was the lead staff on a Internal Audit Co-sourcing SOX engagement. This was an extremely challenging phase for us since this was the largest testing phase of the year and we had a lot of changes to deal with during the phase with the shift in responsibilities. From the onset, she asked extremely challenging and insightful questions and took on the documentation work for some of the tougher controls herself requiring little to no rework during my review process. I wish Himanshi all the best for all her future endeavors and look forward to working with her again in the future.
LinkedIn User
I have had the pleasure of working with Himanshi for about a year a half. I have thoroughly enjoyed working with her on my teams over the course of this time and I think she would be a great addition to any team/company. Himanshi embodies what it means to be a teammate/coworker. Her willingness to learn, attention to detail, ability to coach, and eagerness to help are unmatched. She was a phenomenal addition to our team and I know she will accomplish great things in the future.
Rishab Shetty
Himanshi was the lead staff on a Internal Audit Co-sourcing SOX engagement. This was an extremely challenging phase for us since this was the largest testing phase of the year and we had a lot of changes to deal with during the phase with the shift in responsibilities. From the onset, she asked extremely challenging and insightful questions and took on the documentation work for some of the tougher controls herself requiring little to no rework during my review process. I wish Himanshi all the best for all her future endeavors and look forward to working with her again in the future.
LinkedIn User
I have had the pleasure of working with Himanshi for about a year a half. I have thoroughly enjoyed working with her on my teams over the course of this time and I think she would be a great addition to any team/company. Himanshi embodies what it means to be a teammate/coworker. Her willingness to learn, attention to detail, ability to coach, and eagerness to help are unmatched. She was a phenomenal addition to our team and I know she will accomplish great things in the future.
Rishab Shetty
Himanshi was the lead staff on a Internal Audit Co-sourcing SOX engagement. This was an extremely challenging phase for us since this was the largest testing phase of the year and we had a lot of changes to deal with during the phase with the shift in responsibilities. From the onset, she asked extremely challenging and insightful questions and took on the documentation work for some of the tougher controls herself requiring little to no rework during my review process. I wish Himanshi all the best for all her future endeavors and look forward to working with her again in the future.
LinkedIn User
I have had the pleasure of working with Himanshi for about a year a half. I have thoroughly enjoyed working with her on my teams over the course of this time and I think she would be a great addition to any team/company. Himanshi embodies what it means to be a teammate/coworker. Her willingness to learn, attention to detail, ability to coach, and eagerness to help are unmatched. She was a phenomenal addition to our team and I know she will accomplish great things in the future.
Rishab Shetty
Himanshi was the lead staff on a Internal Audit Co-sourcing SOX engagement. This was an extremely challenging phase for us since this was the largest testing phase of the year and we had a lot of changes to deal with during the phase with the shift in responsibilities. From the onset, she asked extremely challenging and insightful questions and took on the documentation work for some of the tougher controls herself requiring little to no rework during my review process. I wish Himanshi all the best for all her future endeavors and look forward to working with her again in the future.
Credentials
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EY Data Strategy - Information Strategy - Learning
EYApr, 2021- Nov, 2024 -
Risk Managemnet for Cyber Security and IT Managers
UdemyApr, 2020- Nov, 2024 -
Information Security Management Fundamentals for Non-Techies
UdemyMar, 2020- Nov, 2024 -
The Absolute Beginners Guide to Cyber Security 2020- Part1
UdemyMar, 2020- Nov, 2024 -
Information Security Awareness- ISo 27001_2013
UdemyJan, 2020- Nov, 2024 -
NSE 1
FORTINET NETWORK SECURITYDec, 2022- Nov, 2024
Experience
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IO Solutions Contact Center
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Canada
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Outsourcing and Offshoring Consulting
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300 - 400 Employee
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Customer Service Agent
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Dec 2022 - Present
• Assist Rogers Communications customers with their account, billing, credit, and technical issues. • Troubleshoot and analyze all the customer requests and technical difficulties. • Review and resolve customer accounts and billing issues. • Proactively reach out for upgrade and support issues and escalate to the right departments. • Information gathering and responding to the customer on the right problem statement. • Build sustainable relationships and engage customers by providing top-notch customer service. Show less
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EY
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United Kingdom
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IT Services and IT Consulting
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700 & Above Employee
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Technology Risk Analyst
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Jun 2019 - Nov 2021
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Education
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2022 - 2023
Concordia University
Master's degree, Information Systems Security -
2015 - 2019
Guru Nanak Dev University, Amritsar
Bachelor of Technology - BTech, Computer Science
Community
