Senior Manager Administration

• Jan 2017 - Present

Responsible for managing end to end administration for office. The Service team consists of 03 team members and together we manage an overall annual Opex spend of INR 5.2Cr across two branches for 150 employees Maintain Time Sheet Analysis across India market to provide intelligence to the Management on resource allocation and utilization Pan India and Client Wise Profitability Formulate and deploy standard operating procedures for Travel arrangements, Meeting Arrangements, including allocation of Conference Rooms - all daily event meetings (virtual/ hybrid) right from setting format, pace, dates, site selection, etc. for annual offsite, town halls, and occasions such as any festivals. Instrumental in interacting with different stakeholders for executing the maintenance of all equipment in the organization and enhancing the overall efficiency. Implemented cost saving initiatives in the area of employee engagement activities and housekeeping, Preparing behavioral and technical training plans for team. Training of Timesheet for new hires. Show less

Senior Supervisor MICE

• Nov 2015 - Aug 2016

Worked under the MICE segment for 11 Oberoi and Trident Hotels for Conferences, Corporate Offsite, Delegations, and Weddings along with Domestic travelDisplayed outstanding contribution under MICE Segment with the support of the skilled team in the year 2015 due to which The Oberoi Udaivilās and The Oberoi Rajvilās ranked number one in Revpar

Senior Supervisor for Voice process

• Apr 2015 - Nov 2015

• Handled a team of 35 associates of Voice Department.• Training them on Hotel details, situations, software like Opera, Trust, and Outlook and Hi path.• Maintaining service level and turnaround time as per policy.• Relationship management with sales office and hotel reservations team.

Senior Supervisor

• Oct 2013 - Apr 2015

Supervisor

• Oct 2011 - Oct 2013

Senior Reservation Associate

• Dec 2007 - Oct 2011

Guest Relation Executive

• Jul 2006 - Oct 2007

Tasked with a wide variety of responsibilities ensuring impeccable, upscale, and high class guest service experiences Tasked with a wide variety of responsibilities ensuring impeccable, upscale, and high class guest service experiences