Experience

Travel Spirit International | tsiholidays.com

• India
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Ticketing Manager

  • Nov 2016 - Present

  Manage a team of 04 travel consultants and build their capacity in client relationship management as well as issues handling taking a strengths-based approach. + Exemplary customer service to our corporate, referral and direct clients, which has helped build lasting relationships and secure new travel assignments. + Respond to client queries and resolve complaints and handle any escalations. + Collaborated with colleagues and management to implement best practices across department and exceed team goals. + Facilitate effective decision making by providing current and accurate reporting. + Maintain currency on airline policies, tariff regulations and travel laws to maximise effectiveness. + Monitor market trends and activities to maintain competitive rates and strategies, increasing net revenue for the company Show less



HI TOURS

• India
• Travel Arrangements
• 1 - 100 Employee

• Ticketing Manager

  • Mar 2010 - Nov 2016

  + Responsible for inbound, outbound and domestic streams in the company. + Planned and coordinated any travel arrangements for various individuals, groups and companies, ensuring client requirements are fully met. + Provided great customer service, served as the first point of contact between the company and potential/existing clients, and resolved any issues/complaints. + Displayed professionalism and excellent industry knowledge, maintained client documents and files, and executed various clerical tasks. + Developed and worked with the company policies and procedures to minimise unnecessary expenses. + Established a database of regular clients for the company and regularly reported back to the management. + Provided advice and guidance on visa requirements and currency exchange rates. + Developed and managed a cohort of travel agents over the period of time. Show less



DGs Travel House Pvt. Ltd.

• Manager -Corporate Sales

  • Nov 1999 - Mar 2010

  + Assisted in the planning and reservations of travel participants in large groups. + Managed relationship with both corporate and leisure clients. Corporate clients included World Health Organisation, Larsen & Toubro, Indian Electrical & Electronics Manufacturers Association, Indo-Asian Fuse Gear Ltd, and MGRM Net Ltd. + Extensive experience in international fares and ticketing with high proficiency in using Amadeus and Galileo. + Liaised with hotels, airlines and cruise lines to determine availability and negotiated good deals. + Provided timely information on flight schedules, close outs, stand-bys, connections, ticket exchanges and refunds. + Produced detailed itineraries for customers based on their budget and offered cost savings on tour packages. + Organised visas for travelers including completing and filing the required paperwork. + Dealt with high volumes of phone calls, including passenger problems and challenges, which kept well within the company adherence leading to overall client satisfaction. + Involved in the billing and other miscellaneous needs. Show less



Airborne Travels Pvt. Ltd

• Counter assistant

  • Jan 1998 - Jan 1999

  Extensive hands-on experience in international fares and ticketing with high proficiency in using Amadeus and Galileo Manage `Overseas Travel Insurance' for clients; handling all the direct clients and agency clients independently V.N Extensive hands-on experience in international fares and ticketing with high proficiency in using Amadeus and Galileo Manage `Overseas Travel Insurance' for clients; handling all the direct clients and agency clients independently V.N



International Pvt. Ltd

• Counter assistant

  • Jan 1997 - Jan 1998

  dealing with visas and international and domestic ticketing dealing with visas and international and domestic ticketing