Experience

CONSOLIDATED EDISON CO OF NEW YORK

• United States
• Non-profit Organizations
• 100 - 200 Employee

• Senior Administrative Assistant

  • Mar 2013 - Present

  Operating within the executive echelons, this position assumes a pivotal role in orchestrating the shift from the Engineering to Operations Department. Beyond a mere departmental change, As the Senior Administrative Assistant I strategically bridge the past and future. Core responsibilities encompass crafting and maintaining training materials, ensuring they align with departmental objectives, and fostering employee growth. Key Performance Indicator (KPI) tracking lies at the heart of informed… Show more Operating within the executive echelons, this position assumes a pivotal role in orchestrating the shift from the Engineering to Operations Department. Beyond a mere departmental change, As the Senior Administrative Assistant I strategically bridge the past and future. Core responsibilities encompass crafting and maintaining training materials, ensuring they align with departmental objectives, and fostering employee growth. Key Performance Indicator (KPI) tracking lies at the heart of informed decision-making, empowering the department with data-driven insights. Managing routine administrative tasks and efficient claims processing further contribute to streamlined operations and external relationship management. The role transcends routine, elevating to participation in high-level meetings, contributing perspectives, and assisting in strategic planning. Collaboration emerges as a cornerstone as the Senior Administrative Assistant nurtures interdepartmental unity, transforming logistical challenges into growth opportunities. Efficiency is honed through identifying process enhancements that optimize resource allocation and sustain competitive advantage. Data confidentiality is a paramount responsibility, and the Senior Administrative Assistant handles sensitive information with discretion, adhering to regulations through secure management systems. Time management is an art mastered by this role, allowing for effective task juggling while maintaining quality. A culture of continuous learning defines the Senior Administrative Assistant, staying attuned to industry trends and enhancing personal skills, thereby fostering innovation. In summation, the Senior Administrative Assistant serves as a linchpin for the organization, ensuring smooth transitions, operational excellence, and informed decision-making. In the face of evolving business landscapes, this adaptability is a cornerstone of success. Show less Operating within the executive echelons, this position assumes a pivotal role in orchestrating the shift from the Engineering to Operations Department. Beyond a mere departmental change, As the Senior Administrative Assistant I strategically bridge the past and future. Core responsibilities encompass crafting and maintaining training materials, ensuring they align with departmental objectives, and fostering employee growth. Key Performance Indicator (KPI) tracking lies at the heart of informed… Show more Operating within the executive echelons, this position assumes a pivotal role in orchestrating the shift from the Engineering to Operations Department. Beyond a mere departmental change, As the Senior Administrative Assistant I strategically bridge the past and future. Core responsibilities encompass crafting and maintaining training materials, ensuring they align with departmental objectives, and fostering employee growth. Key Performance Indicator (KPI) tracking lies at the heart of informed decision-making, empowering the department with data-driven insights. Managing routine administrative tasks and efficient claims processing further contribute to streamlined operations and external relationship management. The role transcends routine, elevating to participation in high-level meetings, contributing perspectives, and assisting in strategic planning. Collaboration emerges as a cornerstone as the Senior Administrative Assistant nurtures interdepartmental unity, transforming logistical challenges into growth opportunities. Efficiency is honed through identifying process enhancements that optimize resource allocation and sustain competitive advantage. Data confidentiality is a paramount responsibility, and the Senior Administrative Assistant handles sensitive information with discretion, adhering to regulations through secure management systems. Time management is an art mastered by this role, allowing for effective task juggling while maintaining quality. A culture of continuous learning defines the Senior Administrative Assistant, staying attuned to industry trends and enhancing personal skills, thereby fostering innovation. In summation, the Senior Administrative Assistant serves as a linchpin for the organization, ensuring smooth transitions, operational excellence, and informed decision-making. In the face of evolving business landscapes, this adaptability is a cornerstone of success. Show less



Wachovia Corp

• United States
• Financial Services
• 1 - 100 Employee

• Customer Service Representative Team Lead

  • Dec 2006 - Mar 2013

  Supervising and guiding a team of customer service representatives. Ensuring efficient and accurate customer interactions, addressing inquiries, and resolving issues. Monitoring team performance, setting targets, and providing constructive feedback. Collaborating with other departments to streamline processes and improve service quality. Reporting on key metrics, analyzing trends, and making recommendations for improvement. Keeping the team updated on banking products, policies… Show more Supervising and guiding a team of customer service representatives. Ensuring efficient and accurate customer interactions, addressing inquiries, and resolving issues. Monitoring team performance, setting targets, and providing constructive feedback. Collaborating with other departments to streamline processes and improve service quality. Reporting on key metrics, analyzing trends, and making recommendations for improvement. Keeping the team updated on banking products, policies, and regulatory changes. Creating a Positive Work Environment and Employee Retention: Fostered open communication by conducting regular team meetings and one-on-one sessions. Recognized and celebrated team achievements, boosting morale and motivation. Implemented skill development programs to enhance team members' capabilities. Encouraged autonomy and decision-making, empowering team members to solve challenges. Introduced flexible scheduling and work-from-home options, promoting work-life balance. Addressed concerns promptly, demonstrating a commitment to employees' well-being. Conducted stay interviews to understand team members' needs and adjust strategies. Through these efforts, I successfully created a supportive work atmosphere, leading to improved job satisfaction, reduced turnover, and increased overall team performance. Show less Supervising and guiding a team of customer service representatives. Ensuring efficient and accurate customer interactions, addressing inquiries, and resolving issues. Monitoring team performance, setting targets, and providing constructive feedback. Collaborating with other departments to streamline processes and improve service quality. Reporting on key metrics, analyzing trends, and making recommendations for improvement. Keeping the team updated on banking products, policies… Show more Supervising and guiding a team of customer service representatives. Ensuring efficient and accurate customer interactions, addressing inquiries, and resolving issues. Monitoring team performance, setting targets, and providing constructive feedback. Collaborating with other departments to streamline processes and improve service quality. Reporting on key metrics, analyzing trends, and making recommendations for improvement. Keeping the team updated on banking products, policies, and regulatory changes. Creating a Positive Work Environment and Employee Retention: Fostered open communication by conducting regular team meetings and one-on-one sessions. Recognized and celebrated team achievements, boosting morale and motivation. Implemented skill development programs to enhance team members' capabilities. Encouraged autonomy and decision-making, empowering team members to solve challenges. Introduced flexible scheduling and work-from-home options, promoting work-life balance. Addressed concerns promptly, demonstrating a commitment to employees' well-being. Conducted stay interviews to understand team members' needs and adjust strategies. Through these efforts, I successfully created a supportive work atmosphere, leading to improved job satisfaction, reduced turnover, and increased overall team performance. Show less