Service Dispatcher

• Jul 2018 - Present

In my duties as service administrator for fire, security, access control and camera systems, I have the opportunity to help many clients throughout the day whether it's to build accurate quotes for future service or answer questions they have about their monitored systems. Within a year I was promoted to Dispatcher, which is an exciting challenge to schedule timely service for customers while also minimizing drive time between calls for technicians. • Voted "Hero of the Quarter" for going above and beyond by helping outside of my department.• Awarded "Team Member of the Quarter" over multiple quarters for exemplifying corporate objectives, values and culture.

Department Coordinator

• Dec 2014 - Dec 2017

In my role as Department Coordinator, I provided administrative support to company leadership which included the General Manager, Accounting Manager and a 17-person team of analysts. Among other diverse responsibilities, I also managed all technical onboarding which included setting up new employee computer workstations, phones, and remote desktop securities. In my role as Department Coordinator, I provided administrative support to company leadership which included the General Manager, Accounting Manager and a 17-person team of analysts. Among other diverse responsibilities, I also managed all technical onboarding which included setting up new employee computer workstations, phones, and remote desktop securities.

Office Manager

• Oct 2009 - Aug 2014

Responsible for office management and day to day operations including client training schedule and accounts receivable. Marketing duties included annual strategic planning and media relations, marketing calendar, website management and content creation. My passion in this position was planning and implementing onsite events and seminars. Responsible for office management and day to day operations including client training schedule and accounts receivable. Marketing duties included annual strategic planning and media relations, marketing calendar, website management and content creation. My passion in this position was planning and implementing onsite events and seminars.

Production Manager

• Aug 2003 - Sep 2009

LPI published six semi-monthly magazines. I had multiple responsibilities, but my favorite part of the position was working with the graphic design department to create each magazine layout. • Client material specifications and submittals• Assist sales team in all aspects of ad development and client relations• Provide editorial support for proofreading and research• Manage client in-house ad development from concept through ad insertion• Track job flow throughout production/art department• Maintain communication with print vendors ensuring schedules and proofs are met

Post Production Assistant

• Jan 2003 - Jun 2003