Experience

Knew Health

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Business Development Manager

  • Apr 2019 - Present

  We are here to share a revolutionary new way to save up to 33% and more on your annual medical expenses. As you probably have experienced, our current health insurance system is broken. Are you tired of paying outrageously expensive insurance premiums and co-pays, all while receiving substandard service from your insurance company–and fighting with them over every bill? Check out how much you can save here: https://knewhealth.com/knew-health-cost-calculator. We are here to share a revolutionary new way to save up to 33% and more on your annual medical expenses. As you probably have experienced, our current health insurance system is broken. Are you tired of paying outrageously expensive insurance premiums and co-pays, all while receiving substandard service from your insurance company–and fighting with them over every bill? Check out how much you can save here: https://knewhealth.com/knew-health-cost-calculator.



ComPsych

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Account Manager

  • Apr 2017 - Mar 2019

  Administer federal, state, and company specific leave of absence programs for customers, provide guidance on leave nuances and federal/state compliance. Build and maintain positive relationships with over 65 clients and accountable for leave of absence administration for 60,000+ lives. Assist in building customized reporting and utilize data analytics to ensure optimal performance of leave of absence administration. Collaborate with 6 strategic business partners (including Mutual of Omaha and Sun Life Financial) to ensure streamlined short term disability and leave of absence product. Partner with Business Development to create client retention strategies and assist in sales finalist meetings with prospective clients. Utilize expertise of the Family and Medical Leave Act (FMLA), the American with Disabilities Act (ADA), and state leave of absence regulations to provide guidance and ensure client compliance. Initiate and lead regular meetings with internal and external business partners in person and via business meeting software.

• Trainer

  • Apr 2016 - Mar 2017

  Trained and coached 150+ employees in multiple product departments. Pioneered, implemented, and facilitated new product training methods for our Operations and Account Management Teams. Functioned as liaison between Operations specialists, Quality team, Account Services team, and senior leadership to optimize efficiency and quality of product to customers

• Operations Specialist/Expert (Leave of Absence)

  • May 2014 - Mar 2016

  Utilized advanced knowledge of customer products to process an average of 50 FMLA (Family and Medical Leave Act)/ADA (American with Disabilities Act) claims per day with a 99% accuracy rating. Educated employees regarding federal and state regulations and provided superior customer service when assisting with claims. Promoted to Operations Expert after 12 months of service.



Midwest Orthopaedics at RUSH

• United States
• Hospitals and Health Care
• 300 - 400 Employee

• Clinical Orthopedic Assistant and Researcher

  • 2011 - 2013

  Investigated the effectiveness of various chondral regeneration procedures, including autologous chondrocyte implantation (ACI), cartilage autograft implantation scaffold (CAIS), DeNovo NT juvenile cartilage allograft, BioCartilage ECM, comparing the effectiveness of various rotator cuff repair configurations including single row suture anchor repair, double row suture anchor repair, and trans-osseous (suture bridge) suture anchor repair, comparing the effectiveness of hyaluronic acid injections versus autologous conditioned plasma (ACP) injections for the treatment of osteoarthritis of the knee.



C.H. Robinson

• United States
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Operations Support

  • Jun 2008 - Mar 2011

  Scheduled inbound delivery appointments for shipments across the US, frequently learned new software programs, submitted weigh-billing for shipments that were ready to in-gate at shipping rail yards, developed problem solving techniques and developed relationships with domestic carriers and customers. Scheduled inbound delivery appointments for shipments across the US, frequently learned new software programs, submitted weigh-billing for shipments that were ready to in-gate at shipping rail yards, developed problem solving techniques and developed relationships with domestic carriers and customers.