Experience

Quickbase

• United States
• Software Development
• 700 & Above Employee

• Renewal Manager

  • Jan 2023 - Present

• Account Manager

  • Aug 2019 - Jan 2023



Symantec

• United States
• Software Development
• 700 & Above Employee

• Renewal & Product Specialist

  • Aug 2017 - Aug 2019

  Work in collaboration with field sales reps managing renewals for North America Sales, as well as evangelize Symantec’s Web Isolation solution.• Inside overlay, shared the field quota of $95M across North America. Delivering 114% on that quota this year• Present to sales reps/customers regarding renewals within territory• Create sales plays and assist in upsell/cross sell products within the account• Weekly/bi-weekly forecast and renewal calls with field reps• Manage each refresh opportunity start to close, making sure the appropriate steps were being taken throughout the sales cycle• Work in SFDC to generate reports, ensure accurate close dates, forecasting, detailed notes, competitor info• Worked closely with internal management and executive teams on the status of each opportunity• Successfully created and ran a spiff promotion for field reps to generate new pipeline• Researched data and info for Strategic and Enterprise refresh opportunities to ensure bookings flowed correctly- uncovered $20M in bookings that were flowing incorrectly Show less

• Inside Sales Representative

  • Oct 2015 - Aug 2017

  Dedicated to 8-10 reps and the District Manager performing both administrative and sales activities and responsibilities to ensure business was running seamlessly and that sales cycles were not being wasted.• Understand customer objectives/drivers in order to create accurate quotes and SPR’s• Help drive customer attendance to events • Discovery calls with new or current customers to help create pipeline• Track deals and ensure orders are submitted and processed correctly• Create/run reports, manage hygiene in SFDC• Work and close net new business deals• Cultivate and build relationships with customers, partners and distributors Show less



SUSE

• Germany
• Software Development
• 700 & Above Employee

• Senior Account Manager

  • Nov 2011 - Oct 2015

  Primary point of contact, post-sale for Enterprise level customers; focusing on renewals, customer retention/success, building relationships and expansion sales. Key Customers: Walmart, AT&T, P&G, IBM, Nationwide Mutual Insurance, Wells Fargo & PepsiCo • Manage and maintain outstanding relationships with customers, outside representatives, managers, co-workers, partners and other internal departments • Identify and cultivate future expansion opportunities by taking a consultative approach • Advocate for the customer and become their trusted advisor • Manage enterprise level contract renewals and expansion growth • Responsible for managing and execution of sales cycle, pipeline and forecasting by clearly understanding customer evaluation, decision-making, and purchase process • Identify any renewal risk and collaborate with internal teams on how to remediate, as well as mitigate churn • Customer presentations • Work with and manage partners & distributors within my territory of accounts • Drive product adoption to ensure the solution is being used and the customer is getting the most out of their investment Show less



Novell

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Account Manager

  • Jan 2007 - Oct 2015

  Manage and work with medium sized customers; focusing on renewals, finding and building opportunities through discovery, demo, evaluation, negotiation and closing business. • Monitor customer’s satisfaction with product, communicating feedback to product team, keep customers informed on product updates and new features • Drive current and potential customers to Marketing and product events • Run call blitz’s and email campaigns to drive new business • Responsible for the renewal and managing the customer relationship • Forecast quarterly and monthly sales • Ensure customer issues are resolved/ escalated in a timely manner • Work with customers to ensure their success, based on their business objectives and goals Show less