Experience

Great Minds

• United States
• Education Administration Programs
• 700 & Above Employee

• Product Analyst, Technical Writer

  • May 2022 - Present

  Los Angeles, California, United States



McGraw Hill

• United States
• Education Administration Programs
• 700 & Above Employee

• Technical Writer

  • Apr 2019 - May 2022

  • Write and edit product documentation, user guides, in-app messaging, release notes, and other types of customer and internal communications. • Produce engaging and effective video tutorials. • Monitor website analytics and customer feedback to inform site design and content needs.

• Digital Products Specialist

  • Oct 2016 - Apr 2019

  Greater Chicago Area • Assist customers with advanced technical issues and product inquiries • Identify, document and escalate product defects to the appropriate team(s) • Coordinate across teams and departments to resolve customer issues and improve internal processes. • Serve as a point of contact for priority school districts that require special assistance. • Write, edit and produce content for customer support website.



Engrade

• Education Administration Programs
• 1 - 100 Employee

• Support Representative

  • Aug 2013 - Oct 2016

  Santa Monica, CA • Providing product and technical support to teachers, schools and school districts via phone and email • Writing support articles, FAQs and other miscellaneous product documentation • Maintaining and organizing all customer-facing documentation for our online help center • Documenting product defects and integration issues for review by QA and development teams • Periodic QA testing in conjunction with product upgrades and maintenance • Mentoring and training new team members.



Belkin

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Associate Technical/Social Media Writer

  • Nov 2012 - Aug 2013

  Playa Vista, CA • Writing and editing content for customer support website • Updating web content as needed. This includes written content, images, downloads, etc. • Managing/tracking web content via CMS • Monitoring and analyzing customer feedback, making updates and changes as necessary to better suit customer needs • Monitoring social media communities for Belkin's products



NEOGOV

• United States
• Software Development
• 400 - 500 Employee

• Marketing Assistant

  • Sep 2012 - Nov 2012

  El Segundo, CA • Drafted and copy edited press releases • Performed market research • Drafted mass communication materials i.e. quarterly newsletter, marketing emails • Created & maintained marketing campaign calendars • Conference preparation



Belkin

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Corporate Communications Intern

  • Jun 2012 - Aug 2012

  Playa Vista, CA • Wrote content for company blog • Copy edited internal PR materials • Created & curated media content (Powerpoints, images, and videos) to publicize company news, events, etc. • Organizing PR events (i.e. product demos and exhibitions) within the company



UCSB Daily Nexus

• Copy Editor

  • Oct 2011 - Jun 2012

  Santa Barbara, CA • Proofread and edited articles • Fact-checked • Wrote headlines • Wrote blurbs and captions for photographs



UCSB English Broadside Ballad Archive

• Intern

  • Jan 2011 - Jun 2011

  Santa Barbara, California • Edited size & quality of images using Adobe Photoshop • Archived images into databases • Transcribed text of 16th &17th century ballads to upload onto website