Experience

Parrot Products (Pty) Ltd

• South Africa
• Wholesale
• 1 - 100 Employee

• Call Centre Administrator

  • Jun 2018 - Present

  Attend to customer queries. Issue quotations according to customers’ requirements. Provide feedback on expected stock, deliveries and stock availability. Issue product and graphics quotes as per customers’ requirements. Provide special board, signage and special size quotes. Responsible for retail store orders, bookings, follow ups and ensuring stock gets loaded on containers. Documentation and Management ISO related matters Answer questions about the product details, the company, and issues with accounts. Resolve queries regarding warranties of products and or terms of sale, suggest solutions when a product malfunctions, product related issues and services offered. Assist customers with any issues experienced with the website, deliveries and or product issues and escalate any issues to management appropriately. Dealing effectively with inter departmental queries. Follow ups of quotations and outstanding orders Show less



NET1 Payment Solutions

• Financial Services
• 1 - 100 Employee

• Call Centre Administrator

  • Feb 2018 - May 2018

  Answering inbound calls from SASSA beneficiaries and Verified SASSA officials Assisting with blocking lost and stolen cards Sending clients statements Logging calls for ATM and EFT disputes Assisting with airtime and electricity purchase Balance enquiry Assisting with stop payment forms and reversal for (unauthorized) Answering inbound calls from SASSA beneficiaries and Verified SASSA officials Assisting with blocking lost and stolen cards Sending clients statements Logging calls for ATM and EFT disputes Assisting with airtime and electricity purchase Balance enquiry Assisting with stop payment forms and reversal for (unauthorized)



Provantage

• South Africa
• Advertising Services
• 100 - 200 Employee

• Receptionist

  • Nov 2011 - Sep 2013

  Answering incoming calls Dealing with post, faxes and email Drafting and sending standard letters Photocopying and collaborating papers & emails Arranging for documents to be printed Ordering stationery , equipment and other items Monitoring stocks of basic items Answering incoming calls Dealing with post, faxes and email Drafting and sending standard letters Photocopying and collaborating papers & emails Arranging for documents to be printed Ordering stationery , equipment and other items Monitoring stocks of basic items