Hilda Northe
Customer Success Manager at Hypercare- Claim this Profile
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Bio
Deborah Blocker
I’ve had the pleasure of working with many professionals in our line of work, but Hilda is someone who I will always remember fondly. I have attended a Customer Success Cohort training with Hilda. Not only is she knowledgeable about Customer Success best practices, but her dedication to make the customer successful is exemplary. I learned a lot from Hilda. She’s always willing to lend a hand to anyone who needs it. Watching her adapt to ever-changing business landscapes was an inspiration! Her ability to overcome challenges with a smile made her stand out as a cut above the rest! Any company would be lucky to have Hilda on their payroll.
Deborah Blocker
I’ve had the pleasure of working with many professionals in our line of work, but Hilda is someone who I will always remember fondly. I have attended a Customer Success Cohort training with Hilda. Not only is she knowledgeable about Customer Success best practices, but her dedication to make the customer successful is exemplary. I learned a lot from Hilda. She’s always willing to lend a hand to anyone who needs it. Watching her adapt to ever-changing business landscapes was an inspiration! Her ability to overcome challenges with a smile made her stand out as a cut above the rest! Any company would be lucky to have Hilda on their payroll.
Deborah Blocker
I’ve had the pleasure of working with many professionals in our line of work, but Hilda is someone who I will always remember fondly. I have attended a Customer Success Cohort training with Hilda. Not only is she knowledgeable about Customer Success best practices, but her dedication to make the customer successful is exemplary. I learned a lot from Hilda. She’s always willing to lend a hand to anyone who needs it. Watching her adapt to ever-changing business landscapes was an inspiration! Her ability to overcome challenges with a smile made her stand out as a cut above the rest! Any company would be lucky to have Hilda on their payroll.
Deborah Blocker
I’ve had the pleasure of working with many professionals in our line of work, but Hilda is someone who I will always remember fondly. I have attended a Customer Success Cohort training with Hilda. Not only is she knowledgeable about Customer Success best practices, but her dedication to make the customer successful is exemplary. I learned a lot from Hilda. She’s always willing to lend a hand to anyone who needs it. Watching her adapt to ever-changing business landscapes was an inspiration! Her ability to overcome challenges with a smile made her stand out as a cut above the rest! Any company would be lucky to have Hilda on their payroll.
Credentials
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BlackTECH SQL For Tech Professionals
FreelancerDec, 2022- Nov, 2024 -
BlackTECH SQL For Tech Professionals
FreelancerDec, 2022- Nov, 2024 -
Salesforce Fundamentals to Support Your Business (CRM, General, App Lifecycle, Reporting) EXPLORER
Trailhead by SalesforceDec, 2022- Nov, 2024 -
Data Analytics for Customer Success
Lighthouse LabsNov, 2022- Nov, 2024 -
CPSA Member
Canadian Professional Sales AssociationOct, 2022- Nov, 2024 -
Remote Work Certification
WorkplacelessSep, 2022- Nov, 2024 -
Bitcoin Monetary Revolution
Ivan on Tech Blockchain AcademyMay, 2021- Nov, 2024 -
Crypto for Beginners
Ivan on Tech Blockchain AcademyMay, 2021- Nov, 2024 -
DeFi101
Ivan on Tech Blockchain AcademyMay, 2021- Nov, 2024 -
Ethereum 101
Ivan on Tech Blockchain AcademyApr, 2021- Nov, 2024 -
Blockchair & Bitcoin 101
Ivan on Tech Blockchain AcademyMar, 2021- Nov, 2024 -
ITIL Foundation Certificate in IT Service Management
PeopleCertDec, 2017- Nov, 2024 -
A+ | Network+ | MCP
CompTIAJan, 2005- Nov, 2024
Experience
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Hypercare
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Canada
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Hospitals and Health Care
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1 - 100 Employee
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Customer Success Manager
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Dec 2022 - Present
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The Hospital for Sick Children
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Canada
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Hospitals and Health Care
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700 & Above Employee
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System Analyst
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2016 - Present
System Analyst with six years experience providing technical solution to 5000+ employees in a healthcare setting. Committed to improving business productivity and efficiency. Specialize in applying technical expertise to develop insightful solutions applicable to current business practice.
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Communications Operator
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2011 - 2016
Effective and positive communications operator, who constantly strive to strengthen and refine professional effectiveness for both internal and external customers. Takes initiative to improve work processes and procedures. Successfully thrives with demands of a high-paced customer center and unforeseen emergencies.
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Help Desk Analyst
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2008 - 2011
Proven Help Desk Analyst with over five years of experience providing technical support to end users in a hospital research environment. Adept at diagnosing and resolving software and hardware issues, as well as providing training to end users. Skilled in managing and tracking help desk tickets using a ticketing system.
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HSB Canada
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Canada
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Insurance
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100 - 200 Employee
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IT Support Analyst
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2006 - 2008
Skilled IT support analyst with experience in providing remote and on-site support to users in a corporate environment. Proven ability to quickly diagnose and resolve technical issues, as well as train users on how to user various software applications. Skilled IT support analyst with experience in providing remote and on-site support to users in a corporate environment. Proven ability to quickly diagnose and resolve technical issues, as well as train users on how to user various software applications.
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Education
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2010 - 2011
UOIT
Health Science -
2004 - 2005
Oakwood University
IT Certifications
Community
