Experience

Telone Zimbabwe (Pvt) Ltd

• Zimbabwe
• Telecommunications
• 700 & Above Employee

• Client Relations Associate Harare CBD Satelite Exchanges Telone Zimbabwe (Pvt) Ltd

  • Jan 2018 - Present

  Client acquisition, developing,maintaining and building relationships.Billing and Revenue collectionRevenue collection and BankingPreparation of daily, weekly and monthly cash Accounts and other business reportsMonitoring and evaluating perfomance

• Client Relations Associate

  • Jun 2017 - Jan 2018

  Client acquisition, developing,maintaining and building relationships. Billing and Revenue collectionRevenue collection and BankingPreparation of daily, weekly and monthly cash Accounts and other business reportsMonitoring and evaluating perfomance

• Area sales and client services manager Hre CBD

  • Jun 2015 - Jul 2017

• Sales and Client Services Manager Harare

  • Aug 2012 - May 2015

  • Growing sales of telecommunications products such as Voice, Broadband, Satellite and other telephone accessories.• Provision of quality client service through timeous response to queries and effective communication.• Business development through identification of potential clients and retaining existing customers in order to maximize sales.• Coordination of area monthly targets and ensures goals are attained.• Ensure the area attains its profitability targets through effective revenue collections, cost containment and sales maximization.• Production of weekly and monthly branch performance reports.• Debt management.• Leading and managing client services staff compliment through building teamwork.• Management of area facilities by ensuring economic benefits are achieved from proper use of branch assets such as vehicles, office furniture & equipment’s, stationery and clean working environment. Show less

• Branch Manager

  • Jul 2005 - Jul 2012

  • Bill integrity and Revenue Collection• Debt Management• Customer Service and Retention Management• Multi task and People Management• Conflict Resolution• Team Leadership and Administrative Management• Resource Optimization, Scheduling & Time Management



tel0ne

• Türkiye
• Telecommunications
• 1 - 100 Employee

• Sales and Client Services Manager Harare CBD

  • Aug 2015 - Jul 2017

  Managing the Sales and client services functions by planning, strategising, implementing and controlling these sales and client services funtions Implementing perfomance reviews Solving client services queries and ensuring clients are delighted Managing the Sales and client services functions by planning, strategising, implementing and controlling these sales and client services funtions Implementing perfomance reviews Solving client services queries and ensuring clients are delighted



telone

• South Africa

• Directory Compilations Supervisor

  • Jul 1994 - Oct 2005

  Industrial relations clerk Salaries Clerk Directory compilations Officer Industrial relations clerk Salaries Clerk Directory compilations Officer



Post and Telecommunications Corporation Zimbabwe

• clerk in human resources,sales

  • Jul 1994 - Jul 2003

  Analysing files for applications for applicants re-employment, making recommendations for re-employment and forwarding them to Mger Industrial relations for approval Processing Salaries and employee deductions Processing applications foe telephone service, transfers, terminations Debt collection duties Supervising the directory compilations process Analysing files for applications for applicants re-employment, making recommendations for re-employment and forwarding them to Mger Industrial relations for approval Processing Salaries and employee deductions Processing applications foe telephone service, transfers, terminations Debt collection duties Supervising the directory compilations process