Hilda Guzman
Office Manager at Startex Industries, Inc- Claim this Profile
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Bio
Credentials
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CPR & AED
Westwood College - AuroraSep, 2014- Oct, 2024
Experience
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Startex Industries, Inc
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United States
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Hospitality
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1 - 100 Employee
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Office Manager
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Nov 2017 - Present
Oversaw office inventory activities, including ordering and requisitions, stocking, and shipment receiving. Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns. Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates. Coached new hires on company processes. Coordinated special projects and managed schedules. Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping. Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management. Sourced vendors for special project needs and negotiated contracts. Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records. Managed office operations while scheduling appointments for department managers. Organized international and domestic travel arrangements for up to staff members, including all transportation and hotel stays. Compared vendor prices and negotiated for optimal savings. Maintained computer and physical filing systems. Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives. Show less
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Waxing The City
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United States
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Wellness and Fitness Services
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200 - 300 Employee
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Studio Manager
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Nov 2014 - Nov 2017
Pleasantly greeted customers and asked open-ended questions to better determine needs. Created policies and procedures for company and delivered company-wide training to employees. Escalated incidents to next level to remain compliant with company's standards and procedures. Verified that organization maintained open-door policy so employees could openly discuss ideas and make suggestions. Set aggressive targets for employees to drive company success and strengthen motivation. Communicated best practices among on-site and external personnel to align efforts and goals. Directed training and retraining of employees to boost performance and enhance business results. Scheduled employees to maintain adequate coverage during business hours. Show less
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JSK Family Healthcare
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United States
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Medical Practices
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Medical Office Manager
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Jul 2008 - Nov 2014
Assessed processes and procedures, complying with OSHA and HIPAA regulations. Oversaw fiscal operations, including accounting, budgeting, authorizing expenditures and financial reporting. Addressed and remedied all patient or team member issues. Created and implemented organizational policies and procedures. Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction. Built relationships with physicians to create steady referral pipeline. Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars. Developed policies and procedures for effective practice management. Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties. Show less
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Education
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College of DuPage
General Education Diploma
Community
