• May 2021 - Present

• Oct 2017 - May 2021

Business Development Officer

• Jan 2016 - Nov 2017

Customer Marketing Officer

• Oct 2014 - Dec 2015

• Respond efficiently to Customer enquiries for Smart solutions and respond with appropriate information about Smart in line with the agreed service level standards and Smart brand Values. • Managing Existing Client Accounts through providing them with information through daily reports on the current status of their clients, service providers and data. • Contact potential customers to understand and quantify their requirements and budgets, and sell, promote the advantages of Smart products. • Prepare proposals and quotations for provision of Smart solutions for potential clients, in liaison with the Smart – Customer Marketing Manager. • Prepare bids for provision of Smart solutions for potential clients, in liaison with the Smart – Customer Marketing Manager. • Maintain up-to-date information on all customer interactions through email, telephone and/or any other applications. • To effect successful activation of new schemes and confirm activation status for existing schemes on the smart system at the allocated service providers. • Support the Customer Marketing Manager – Smart Solutions in negotiating contracts. • Participate in Smart marketing efforts at trade shows and conferences. • Develop an up-to-date knowledge of the characteristics, strengths and weaknesses of Smart solutions. • Analyze and prepare customer weekly, monthly, quarterly and yearly reports showing growth and trends of the customers over a period of time. • Organizing customer project meetings, luncheons and presentations. Show less

Customer Service Support Engineer

• Aug 2013 - Oct 2014

Customer support, Computer networking, Database support, Installations and Technical troubleshooting, Telephone etiquette, System user training • Providing technical support for medical service providers that control the highest patient traffic i.e. IHK, CASE, EYE CARE CENTRE, AAR among others. • Marketing the Smart Biometric Solution to potential customers, as well as the Time and Attendance and Canteen systems • Spearheading the integration process of the smart biometric system with the different Hospital Management Systems in use at the appointed service providers such as Clinic Master, Navision, AMS, and SAP among others. • Network configurations, troubleshooting and management of multiple smart system points at the large service provider sites. • Database support, maintenance including backups, optimizations and repairs for the appointed service providers • Closely monitor record and report on system downtimes, and the time they are resolved Show less

Hosted Services and Cloud Services Professional

• Jul 2011 - 2012

• Respond efficiently to enquiries for CPDL and respond with appropriate information about CPDL services. • Contact potential clients to understand and quantify their requirements and budgets, and sell the advantages of CPDL services. • Prepare proposals and quotations for provision of CPDL services for potential clients, in liaison with the CPDL – Internal Sales / Coordinator. • Maintain up-to-date information on all customer interactions through email and/or any other applications. • Support the General Manager – Hosted Solutions in negotiating contracts. • Participate in CPDL marketing efforts at trade shows and conferences. • Develop an up-to-date knowledge of the characteristics, strengths and weaknesses of CPDL services. • Develop a good knowledge of the remote sensing market; demand, competition and prices. • Managing Existing Client Accounts through providing them with information through daily reports on the current status of their information stored in the datacenter and responding to queries in regards to the CPDL services Show less

Junior Software Developer

• Feb 2010 - Jul 2011

Web Developer trainee

• Mar 2008 - 2009