Experience

Hostelworld Group

• Ireland
• Travel Arrangements
• 200 - 300 Employee

• Associate Market Manager

  • Mar 2021 - Present

  • Full ownership of certain countries within the market, with responsibility for enhancing the market's performance and competitiveness.• Acquiring new properties to list online, closing the gap in active hostel inventory vs competitors in line with targets. • Growth in the adoption of all Hostelworld Products and Promotional rates across the market. • Successful delivery of Global Market Team OKRs.• Engagement Levels with unique hostels.

• Market Executive

  • Apr 2019 - Feb 2021

  • Day-to-day proactive communication with partners by phone calls, online meetings, and emails to assist with the development of the business and enhance the market share.• Maintaining relationships with partners ensures they offer competitive availability and rates on Hostelworld.com.• Monthly online workshop during Covid- 19 to stay connected with our partners.



Booking.com

• Netherlands
• Software Development
• 700 & Above Employee

• Customer Service Specialist

  • May 2015 - Apr 2019

  Handling guest booking changes requests and helping with travel information consultation and complaints, also coordinate with the partners to achieve mutual benefit and satisfaction between the clients and the partners. As a result, the company's market share has been continuously expanded, and the company has generated higher commissions. Handling guest booking changes requests and helping with travel information consultation and complaints, also coordinate with the partners to achieve mutual benefit and satisfaction between the clients and the partners. As a result, the company's market share has been continuously expanded, and the company has generated higher commissions.



Shanghai ZhiLong Enterprise Management

• Shanghai City, China

• Customer Service Executive

  • Nov 2014 - Apr 2015

  I was in Papa John's Pizza order centre. Assist customers in placing phone orders. Upsell new products, packages and promotions to customers via phone calls. I was in Papa John's Pizza order centre. Assist customers in placing phone orders. Upsell new products, packages and promotions to customers via phone calls.