Experience

Sun-Maid Growers of California

• Food and Beverage Manufacturing
• 100 - 200 Employee

• Customer Service - International Sales

  • Jul 2022 - Present

  - Oversaw daily ocean and air import/export operations, managing the entire process from quoting to invoicing. - Aid the inventory control team in moving damaged products from the available inventory to the damaged inventory. Additionally, facilitate the approval process with the external warehouse for the disposal of damaged cases based on my internal investigation. - Prepared USDA documents to facilitate seamless customs clearance. - Sourced transport rates from carriers, airlines, truckers, coloaders, and agents, tailoring quotes to meet clients' specific requirements. - Provided expert guidance to clients on logistics procedures, documentation, inspections, letters of credit, and other shipping-related inquiries. - Orchestrated cargo bookings and arranged for efficient pick-up and delivery, ensuring timely movement of goods. - Proficiently handled export declarations, including 'electronic export information,' to comply with U.S. government regulations. - Collaborated closely with Customs Broker, forwarding all necessary information and documentation for shipment clearance. - Generated bills of lading and equivalent shipping documents with precision. - Expertly processed consular documents and arranged for their certification when necessary. - Managed delivery orders and ensured accurate and timely communication with clients, agents, and consignees. - Coordinated the smooth transportation of shipments between their origin and destination. - Monitored and tracked shipments, delivering regular status reports to clients. - Maintained meticulous data input and file management for accurate record-keeping. - Fostered effective communication with external and internal partners, as well as customers, to streamline transport arrangements. - Strictly adhered to established Standard Operating Procedures to ensure operational efficiency. Show less



Wonderful Pistachios & Almonds

• Food and Beverage Manufacturing
• 400 - 500 Employee

• Customer Service - Domestic/Industrial

  • Mar 2020 - Jul 2022

  Professional Achievements- Provided training and mentoring to support staff, enhancing their skills and capabilities.- Conducted customer research and needs analysis, enabling the recommendation of suitable products and services.Experience Highlights- Collaborated with the internal Quality department to manage legal and compliance documentation.- Proficiently navigated customer portals to retrieve orders and coordinate pick-up and deliveries.- Entered and maintained Firm Sales Quotes (FSQ) requests, facilitating production and packaging planning.- Stayed updated on the latest country-specific requirements for fumigation, testing, and documentation rules.- Formulated alternative logistics strategies to address vessel changes, drayage challenges, and other obstacles.- Conducted research on customer chargebacks and compliance fees, including Proof of Delivery, outbound order information, and applicable credit/debits for dispute resolution.- Fostered cross-departmental collaboration with Production Control, Quality teams, and senior staff to meet customer demands effectively.- Implemented process improvements that significantly reduced response time from 45-72 hours to 24 hours. Show less

• Time and Agency Management

  • Dec 2018 - Mar 2020

  **Key Contributions**- Ensured the accuracy of timecards and compliance with California labor laws during the timecard processing.- Collaborated directly with Human Resources and Management to address employee points accumulation.- Cultivated strong relationships with workers, securing their commitment to meet company time goals.- Developed standardized operating procedures, resulting in a 25 percent reduction in point infractions.**Responsibilities**- Managed staffing and termination processes for temporary employees.- Verified billed items and processed invoices for contractors, addressing any billing discrepancies with contractors and internal staff.- Processed Payroll Status Change forms (PSCF) when necessary.- Assigned points for missed punches and CMBPs (Company Mandatory Break Periods).- Provided assistance and guidance to colleagues regarding time/temp policies.- Managed employee transfers and processed vacation/sick hours.- Coached employees on using the mobile app and time clock to submit requests, contributing to a reduction in paper requests.- Conducted training and certification for new hire forklift drivers during the Harvest season.- Actively participated in staffing new hires during the Harvest season. Show less