Hilario De Luna
Systems Administrator at Tallant Asia - Business Process outsourcing, HR outsourcing- Claim this Profile
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English Professional working proficiency
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Cebuano Native or bilingual proficiency
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Filipino Native or bilingual proficiency
Topline Score
Bio
Credentials
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Introduction to IT & Cybersecurity
CybraryApr, 2023- Nov, 2024 -
Sophos Firewall v19.0 - Engineer
SophosOct, 2022- Nov, 2024 -
Sophos Central Endpoint and Server v3.0 - Engineer
SophosSep, 2022- Nov, 2024 -
SUMO LOGIC CERTIFIED FUNDAMENTALS
Sumo LogicAug, 2022- Nov, 2024 -
SUMO LOGIC CERTIFIED CLOUD SIEM ADMINISTRATOR
Sumo LogicAug, 2022- Nov, 2024 -
SUMO LOGIC CERTIFIED SEARCH MASTERY
Sumo LogicAug, 2022- Nov, 2024
Experience
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Tallant Asia - Business Process outsourcing, HR outsourcing
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Philippines
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Outsourcing/Offshoring
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1 - 100 Employee
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Systems Administrator
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Sep 2022 - Present
MSP - Systems Administrator. Works various technologies of the clients. Responsibilities: ● Monitoring system performance: This includes monitoring system resources such as CPU usage, memory usage, and disk space usage. ● Troubleshooting problems: This includes identifying and resolving problems with computer systems, such as hardware failures, software errors, and network outages. ● Backing up data: This includes backing up data to protect it from loss or corruption. ● Planning and implementing security measures: This includes implementing security measures such as firewalls, antivirus software, and intrusion detection systems to protect computer systems from unauthorized access. ● Managing user accounts and permissions: This includes creating and managing user accounts, assigning permissions to users, and monitoring user activity both in local Active Directory and MS 365. ● Installing and configuring software and hardware: This includes installing new software, updating existing software, and configuring hardware devices such as printers, servers, and routers. ● Providing technical support to users: This includes providing help to users with computer problems, such as forgotten passwords, software installation, and network connectivity. Show less
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MedSpecialized, Inc.
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Philippines
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Hospitals and Health Care
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200 - 300 Employee
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IT Security Analyst
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Apr 2022 - Sep 2022
Work as part of Security Operations Center to be the first line of defense of company's IT infrastructure. Responsibilities : • Implement and monitor security measures for the protection of computer systems, networks and information • Identify and define system security requirements • Identify and fix detected vulnerabilities to maintain a high-security standard • Investigate security breaches and other cybersecurity incidents • Prepare and document standard operating procedures and protocols • Stay up-to-date on information technology trends and security standards Show less
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Atos
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France
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IT Services and IT Consulting
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700 & Above Employee
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Information Security Analyst
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Feb 2015 - Mar 2022
• Administers security policies to control access to systems. • Safeguards network files by ensuring that the appropriate level of information access is being implemented. • Modify computer security files to incorporate new software, correct errors or change individual access. • Document computer security and emergency measures policies, procedures and tests. • Provide best practice support services for the systems under management responsibility. • Ensure changes to processes are planned and implemented in a sound low risk manner without creating user issues. Show less
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Accenture
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Ireland
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Business Consulting and Services
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700 & Above Employee
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Network and Server Infrastructure Engineer
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Jan 2014 - Mar 2015
• Maintain servers and network devices by performing server maintenance, server patching and performing network resiliency testing. • Supporting the IT infrastructure operations and manage delivery for IT production systems and services based on operational requirements and service agreements.• Performing disaster recovery operations and data backups when required.• Troubleshooting, diagnosing and resolving network and systems problem.• Follow ITIL library process for daily IT Operations such as Change management, IT Incident Management and Service Request Management. Show less
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Service Desk Analyst
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May 2013 - Jan 2014
• Serving as the first point of contact for customers seeking technical assistance over the phone or email.• Performing remote troubleshooting through diagnostic techniques and probing questions.• Determining the best solution based on the issue and details provided by the customers.• Performs timely resolution or escalation of issues to appropriate IT Operations support groups and conducts follow-ups from both users and IT Operations team to help resolve the issues. • Demonstrate an understanding of the customer’s business needs and maintain excellent customer satisfaction ratings. Collaborates with the analyst-shift leads in analyzing performance reports and participates in planning, implementing, and monitoring IT Operations initiatives. Show less
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Accenture
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Ireland
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Business Consulting and Services
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700 & Above Employee
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Desktop Support Intern
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Dec 2011 - Mar 2013
• Address user tickets regarding hardware, software and network related concern • Walking customers through installing applications and computer peripherals • Record technical issues and solutions in logs • Guide users with simple, step-by-step instructions • Conduct remote troubleshooting • Direct unresolved issues to the next level of support • Address user tickets regarding hardware, software and network related concern • Walking customers through installing applications and computer peripherals • Record technical issues and solutions in logs • Guide users with simple, step-by-step instructions • Conduct remote troubleshooting • Direct unresolved issues to the next level of support
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Education
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2010 - 2013
University of San Carlos
Computer Systems Networking and Telecommunications -
2022 -
Zero To Mastery Academy
Community
