Hila Altman
Office & HR Manager | Executive Assistant | Finance Support at CustomerGauge- Claim this Profile
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English Native or bilingual proficiency
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Spanish Elementary proficiency
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Dutch Limited working proficiency
Topline Score
Bio
Credentials
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Account Experience™ (B2B CX) - Platinum
CustomerGaugeMar, 2021- Nov, 2024
Experience
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CustomerGauge
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Netherlands
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Software Development
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1 - 100 Employee
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Office & HR Manager | Executive Assistant | Finance Support
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Jan 2021 - Present
This dynamic role span across different departments and encompass the following responsibilities: ♣ Office Management - managing all office related activities such as incoming calls, supplier sourcing, daily lunches, and general facility management. ♣ People & Culture - running the daily online cultural program along with in-house & off-site activities such as team events, cultural celebrations and conferences. ♣ HR Management - preparation of offer letters and contracts, onboarding & off-boarding, staff equipment, managing HR, holidays and sickness portals, supporting special, sickness, maternity and paternity leaves. ♣ Executive Assistance - managing agendas, travel arrangements, appointments and other general needs for the C-suite (CEO, COO, CRO, CFO). ♣ Financial Support - Invoicing, account receivable overview, budgeting & book keeping (sales & purchase invoices, expense sheets and bank statements). Show less
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Catawiki
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Netherlands
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Internet Marketplace Platforms
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500 - 600 Employee
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Customer Excellence Specialist | Training & Quality
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Jun 2018 - Oct 2020
♣ Responsible and owner of complex, high-value or escalated cases that can no longer be resolved by the Customer Service Department. ♣ Investigation, research and assessment of cases together with the legal team and fraud department when necessary.♣ Leading and facilitating negotiation between buyers and sellers by providing direction and encouragement, while reducing friction between parties to a minimal level.♣ Commercially Driven Mindset – adaptation and understanding of different resolutions for different customers by clearly recognising customers' needs, as well as the outcome's impact on the long-term business' goals.♣ Training groups of new hires or individuals – full training program of internal software and complete work procedures for new employees while later monitoring quality and ability until an agent is ready to work individually. Show less
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Customer Service Executive | Training & Quality
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May 2017 - Jun 2018
♣ First point of contact for sellers and buyers alike for one of the biggest online auction companies.♣ Providing timely, efficient and knowledgeable customer service via phone and email.♣ Accurate, communicative and creative handling of disputes, complaints and fraudulent cases while working together with other departments in order to tailor optimal solutions to each issue.♣ Pro-actively signalling and initiating possible improvements of work procedures while optimising current processes.♣ Training groups of new hires or individuals – full training program of internal software and complete work procedures for new employees while later monitoring quality and ability until an agent is ready to work individually. Show less
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Booking.com
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Netherlands
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Software Development
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700 & Above Employee
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Customer Service Executive
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Dec 2014 - Apr 2017
♣ Providing an outstanding customer service to private bookers and business partners alike in a professional, efficient and timely manner. ♣ Liaising between guests and accommodation in several languages in order to assist with modification of reservations, special requests, payments, credit card issues and complaints by phone and e-mail. ♣ Excellent communication and problem solving skills. ♣ Excellent communication and creative problem solving skills - assisting bookers at real time facing challenging and urgent situations in remote locations across the world. Show less
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The Life Centre
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United Kingdom
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Wellness and Fitness Services
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1 - 100 Employee
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Front of House
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Oct 2011 - Sep 2013
♣ First point of contact at one of the busiest Yoga centres in Central London at the heart of the famous Notting Hill neighbourhood. ♣ Ensuring a positive, professional and efficient customer service in a knowledgeable and welcoming environment. ♣ Performing reception duties such as response to inquiries and complaints face-to-face, by phone or via email, manage therapists’ diary for appointments and cancellations, general administration tasks. ♣ Providing efficient data entry into internal information system (mindbody) as required, keeping customer records updated. Show less
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Trafalgar Travel
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Guernsey
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Leisure, Travel & Tourism
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200 - 300 Employee
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Account Manager
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May 2010 - Oct 2011
♣ Closing long-term contract deals for rooms’ space in Europe’s most desired hotels and destinations for international tourist groups. ♣ Signing new clients, maintaining current relationship while extending volume of business. ♣ Traveling aboard regularly on the job to meet clients face to face. ♣ Liaising between hoteliers and internal operation departments for various markets. ♣ Closing long-term contract deals for rooms’ space in Europe’s most desired hotels and destinations for international tourist groups. ♣ Signing new clients, maintaining current relationship while extending volume of business. ♣ Traveling aboard regularly on the job to meet clients face to face. ♣ Liaising between hoteliers and internal operation departments for various markets.
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Education
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2015 - 2016
Svaha Yoga Amsterdam
Yoga & Meditation Teacher Training (500 hours) -
2014 - 2015
Volksuniversiteit Amsterdam
Intensive Dutch Course -
1996 - 2000
Moshe Sharet High School
High School Diploma, Major in Administration & Management
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