Experience

City Pass Guide

• Vietnam
• Book and Periodical Publishing
• 1 - 100 Employee

• VN Account Manager

  • Nov 2012 - Present

  Innovo JSC./City Pass Guide VN, Vietnam – www.citypassguide.com - 30 employees (50% foreigner employees)Top of Vietnam Guidebook market in Vietnam with more than 280,000 guidebook (Hanoi/Saigon guide, Coastal guide, Resident guide) and 114,000 Map (Hanoi map, HCMC map, Mui Ne Map, Nha Trang map) per year. They also produce and publish the Vietnam Travel Guide website & Vietnam Travel Guide Mobile Applications multi-languages that very useful for readers and travellers.  Analyze market to explore potential business opportunities and sales City Pass’s products and services (advertising on guidebook/map/web/app, web design, SEO marketing services, brand consultancy…) Plan and manage the entire Customer Relationship Management (CRM) process to insureclient’s satisfaction and strengthen the leadership. Attend the Press Conference events/Press Trip of Customers to make good relationship with potential customers and media. Become member and Attend the Weekly Offline events of Vietnam Tourism Forum to make good relationship with potential Travel Agent customers. Manage Booking Department to sell room vouchers/barters for Travel Agents and FITs nationwide.Achievements : In the last 3 years, the number of clients of City Pass increase from 400 to 500 clients with the revenue increase 50%. Build a long-term customer relationship process that helps to improve brand image, to reduce churn rates and to retain high-value contract customers. Develop new publishing channels that help City Pass become The leading travel guidebook in Vietnam. Develop and manage booking service that help City Pass get one billions VND revenue per year.



Travellive magazine

• Advertising Services
• 1 - 100 Employee

• Deputy Sales & Marketing Manager

  • Jul 2008 - Nov 2012

  Travellive Magazine, Vietnam – www.vntravellive.com - 30 employees (both Hanoi and HCMC office)Top 5 travel guide magazine at Vietnam and Wedding exhibition organization. Analyze market to explore potential business opportunities and sales Travellive’ s products (advertising, event, exhibition…) Plan and manage the entire Customer Relationship Management (CRM) process to insureClient’ s satisfaction and strengthen the leadership. Attend the Press Conference events/Press Trip of Customers to make good relationship with potential customers and media.Achievements : In the last five years, the number of clients of HCMC Office increase from 50 to 100 clients with the revenue increase 100%. Build a long-term customer relationship process that helps to improve brand image, to reduce churn rates and to retain high-value contract customers. Develop new publishing channels that help Travellive magazine become one of top 5 travel magazine at Vietnam.



AIO Card Center

• Asst. General Manager

  • May 2006 - Mar 2008

  Thẻ ATM đa năng AIO là 1 dự án do Trung tâm Thẻ của Saigon Bank liên kết hợp tác cùng Cty BEE và Bảo hiểm Dầu Khí PVI phát hành. Thẻ có đầy đủ chức năng ATM, mua sắm hàng hóa với giá ưu đãi và bảo hiểm tai nạn con người 24/24 cho chủ thẻ. Trong suốt gần 2 năm công tác,Tôi cũng học hỏi được khá nhiều kinh nghiệm trong công tác quản lý/chăm sóc khách hàng, quản lý nhân viên kinh doanh/phát hành Thẻ và có chút kiến thức sơ bộ về nghiệp vụ tài chính/ngân hàng cũng như quy trình Đền bù bảo hiểm TNCN...



NEW WAVE Ltd.Company

• Sales Manager

  • Nov 2005 - Mar 2006

  Công ty New Wave hoạt động chính trong lĩnh vực tổ chức sự kiện (đặc biệt là Hội chợ triển lãm), thương mại dịch vụ quảng cáo truyền thông và phân phối thương hiệu mỹ phẩm YOKO nhập khẩu từ Thái Lan. Với vai trò Trưởng phòng Kinh doanh, tôi chịu trách nhiệm chính trong công tác phát triển thị trường và tiếp thị thương hiệu cho Yoko tại Việt Nam.