Hieu P.

Systems Administrator at Audible Magic
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Contact Information
us****@****om
(386) 825-5501
Location
San Jose, California, United States, US
Languages
  • English Native or bilingual proficiency
  • Vietnamese Limited working proficiency

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Bio

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Credentials

  • Sophos Central - Certified Engineer
    Sophos

Experience

    • United States
    • Information Services
    • 1 - 100 Employee
    • Systems Administrator
      • Apr 2023 - Present

    • IT Support Engineer
      • Jul 2019 - Apr 2023

    • United States
    • Religious Institutions
    • 1 - 100 Employee
    • IT Engineer
      • Sep 2018 - Jul 2019

      - Supporting IT infrastructure for more than 80 users and 500 students. - Overseeing and managing helpdesk support with high-touch white-glove experience - Maintaining a jovial and positive relationship between the IT team and the organization - Introduced IT security policies to ensure proper infosec and netsec. - Configured, deployed, and managed network and server equipment. - Resolved executive and high-level IT issues. - Business application implementation and support - Managed special IT projects such as VOIP deployment. Show less

    • Information Technology & Services
    • 1 - 100 Employee
    • Systems and Network Engineer
      • Feb 2016 - Sep 2018

      Managing client networks and systems as well as providing desktop support. -iOS Mobile Device Management with JAMF -Google Suite, Office 365 Administration -Thin client deployment and management with nComputing. -End-user computer deployment -VOIP Deployment: Polycom, Yealink, Cisco -Hosted email setup and management through Exchange -Network and network infrastructure management with Cisco, HP, and Dell switches. - VLAN, Trunking, Meraki and Sonicwall firewalls -Help-desk onsite and remote support -Physical infrastructure low-voltage wiring -Cisco/Meraki, Aruba access point deployment and management, AirWave, ALE -Sophos A/V -MacOS Server and Apple Remote Desktop management Show less

Education

  • Foothill College
    Management Information Systems
    2015 - 2017
  • Oak Grove High School
    High School Diploma, General Studies
    2011 - 2015

Community

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