Experience

Base Business Solutions Corp.

• Vietnam
• Software Development
• 1 - 100 Employee

• Operation Engineer

  • Aug 2019 - Present

  - Operating call center, contact center. Ensuring the call center operates stably. - Level 2 support to company’s customer. - Discussing with 3rd to fix the problem related call center. - Documenting and training for customer. - Combining with other departments to build, implement a new system when company have a new customer or old customer want to use new features. 03/2016 – 07/2019 - Operating call center, contact center. Ensuring the call center operates stably. - Level 2 support to company’s customer. - Discussing with 3rd to fix the problem related call center. - Documenting and training for customer. - Combining with other departments to build, implement a new system when company have a new customer or old customer want to use new features. 03/2016 – 07/2019



Cong Thanh Group

• Ho Chi Minh City, Vietnam

• System Administrator

  • Mar 2016 - Jul 2019

  - Daily monitoring all hardware of server, network, system. - Backup: file server, email server, SQL server. - Administrating and operating: + Domain controler system (Microsoft window server 2008, 2012) + Mail server (Exchange 2010) and mail gateway (Barracuda device) + Firewal (Cisco ASA 5505, 5510, Draytek 2960, 3100, 3960) + Microsoft SQL server 2008, 2012 + Anti virus software, camera system, internal phone, + ERP system (Microsoft Dinamic AX 2012) - Documenting and training users.. - Advising leaders on budget and implementing IT applications to serve jobs. - Supporting all issues related to IT systems. Show less



Vietnam Australia International School

• Vietnam
• Education Management
• 200 - 300 Employee

• Information Technology Support Specialist

  • Apr 2014 - Dec 2015

  - Administrating system Domain Controler 2008. - Managing hardware devices. - Fixing internal network, software and hardware incidents. - Reporting to IT manager about budget, equipment. - Implementing IT projects. - Supporting end user. - Administrating system Domain Controler 2008. - Managing hardware devices. - Fixing internal network, software and hardware incidents. - Reporting to IT manager about budget, equipment. - Implementing IT projects. - Supporting end user.



Hiep Phuoc Thanh JSC

• Ho Chi Minh City, Vietnam

• Information Technology Help Desk

  • May 2013 - Mar 2014

  - Administrating LAN,WAN. - Managing software and hardware devices. - Administrating email, camera. - Guiding new employees with basic knowledge about computers such as using email, office, window. - Supporting end user. - Administrating LAN,WAN. - Managing software and hardware devices. - Administrating email, camera. - Guiding new employees with basic knowledge about computers such as using email, office, window. - Supporting end user.