Experience

SquareTrade

• United States
• Consumer Services
• 500 - 600 Employee

• Master Appliance technician

  • Feb 2014 - Present

  Support field technicians in the troubleshooting and repairing of major home appliance, build and map training material for non technical company employees to support customer warranty claims. Remote troubleshooting and diagnostic of repair for major home appliances. Support field technicians in the troubleshooting and repairing of major home appliance, build and map training material for non technical company employees to support customer warranty claims. Remote troubleshooting and diagnostic of repair for major home appliances.



Sears Home Services

• Consumer Services
• 700 & Above Employee

• Appliance and Residential Refrigeration Technician

  • Jan 2003 - Feb 2014

  Perform hands on maintenance and service repairs on refrigeration system, water treatment; laundry systems; kitchen appliances: diagnosis and troubleshoot; support customer base warranties; provide upgrade of service packages; install new units or replacement parts for existing units according to specifications and guidelines; mentor and provide hands on training for new employees; ensure customer service and satisfaction; continue self-training in newer technology Perform hands on maintenance and service repairs on refrigeration system, water treatment; laundry systems; kitchen appliances: diagnosis and troubleshoot; support customer base warranties; provide upgrade of service packages; install new units or replacement parts for existing units according to specifications and guidelines; mentor and provide hands on training for new employees; ensure customer service and satisfaction; continue self-training in newer technology



Luggage Center

• United States
• Consumer Services
• 1 - 100 Employee

• Store Manager

  • Feb 2000 - Feb 2002

  Managed sale staff; oversaw all aspects of sales driven business; provided professional atmosphere for customers and staff; developed team environment; created sales driven incentive program; marketed and explored new area of revenue; prioritized and multi-tasked responsibilities; implemented successful key elements of standards for excellence; customer service; tracked key performance indicators; hired and fired; loss prevention Managed sale staff; oversaw all aspects of sales driven business; provided professional atmosphere for customers and staff; developed team environment; created sales driven incentive program; marketed and explored new area of revenue; prioritized and multi-tasked responsibilities; implemented successful key elements of standards for excellence; customer service; tracked key performance indicators; hired and fired; loss prevention



Harry Mason Designer Jewelry

• United States
• Software Development
• 1 - 100 Employee

• Store Manager

  • Feb 1997 - Feb 2000

  Managed sales team, tracked sales productivity; held sales meeting; maintained customer service relations; met and maintained financial objectives; mentored and coached staff; created sales and incentive program; inventory management; payroll; accounting; hired and fired; loss prevention Managed sales team, tracked sales productivity; held sales meeting; maintained customer service relations; met and maintained financial objectives; mentored and coached staff; created sales and incentive program; inventory management; payroll; accounting; hired and fired; loss prevention