Project Implementation Specialist

• Jun 2019 - Present

• Direct and Manage all phases and aspects of Card Processing implementations for Member Access Processing to ensure outstanding implementation support to MAP Clients • Facilitate the implementation of Visa DPS products and services for existing Member Access Processing clients. Implementation products include, but are not limited to: *New Card Processing Clients *Implement MAP core processing services to include Debit, Credit, ATM, POS and all ancillary products sold to the client. *EMV Migrations and Projects *Host Data Processing Vendor Platform Upgrades *Falcon *Mobile *Rewards *Instant Issue *CMA (Card Management) *New Bin Additions *Network Participation Changes *Network Business Enhancements *Call Center Changes *Telecom/Communication Upgrades/Changes *Core Client Deconversions • Responsible for writing procedures / creating project plans and keeping them updated for Implementation Department related projects. • Plan, coordinate and conduct status calls with clients and vendors as needed throughout the implementation process. Provide updated documentation and project plans to clients throughout the implementation process. • Assist, as required, in the research and resolution of implementation issues prior to turnover to Client Services, Settlement and Training Departments. • Acts as liaison between MAP clients, Visa DPS technical staff and client vendor relationships in tracking, reporting and resolving outstanding issues. • Provide client guidance and coordination of new EFT support services and products. Show less

SR Implementation Specialist

• Apr 2018 - Jun 2019

• Updating POS systems software in all Starbucks stores ( USA, Canada , France, Great Britain ) • Using StarBucks own tool to deploy the software updates : Marimba • Running compliance reports and remotely connecting to POS systems to validate software updates • Planning , coordinating ,tracking and ensuring that software releases are installed successfully • Responsible for ensuring all POS system software is fully functional and successfully installed • Interacting with the administrators, technologists, experts, developers of software systems and associates for troubleshooting • Provide phone support to store staff in case of equipments malfunction Show less

IT Helpdesk

• Oct 2016 - Feb 2018

• Provided technical support to ASUS computer and smartphone users In Europe : Phone support ( more than 40 calls per day) • Maintained physical desktops and laptops for the business. • Used Asus own ticketing systems : CMS, Esupport, Eservice • Consulted with higher level tecchnical support for resolution or unresolved issues • provided the clients with informations about the products (tech specs , price..) • Explaining the internal laws and policies of the company concerning the repair procedures and warranties Show less

IT Intern

• Jan 2016 - May 2016

• Provided technical support to 100+ users ; phone support and on-site support • Installing operating systems for new computers • Organized and maintained the replacement equipment for the business. • resolving network problems • repairing the computers that are no longer used by the company for donation purposes • Provided technical support to 100+ users ; phone support and on-site support • Installing operating systems for new computers • Organized and maintained the replacement equipment for the business. • resolving network problems • repairing the computers that are no longer used by the company for donation purposes

Internship

• Jan 2015 - Mar 2015