Director Of eCommerce Operations

• Jan 2020 - Present

Principal Owner

• Jan 2020 - Present

Chief Executive Officer

• Jan 2020 - Mar 2022

Account Executive

• Jul 2017 - Jan 2020

Advance Ohio is part of Advance Local, a subsidiary of Advance Publications. Advance Publication’s portfolio of businesses includes Advance Local, Condé Nast and American City Business Journals. The company also has extensive interests in companies such as Reddit, 1010 Data and Pitchfork.Advance Ohio is an exciting digital company with a start-up personality that provides a suite of cutting-edge solutions that help a wide range of businesses reach their marketing goals. Advance Ohio is part of Advance Local, the leading provider of news and information in 12 markets across the country. Advance Ohio operates cleveland.com, which has the largest online audience of any news and information website in the state of Ohio. Advance Ohio is strategic partners with industry leaders including Microsoft, Google, Lotame, Acxiom and Nativo. For more information, visit advanceohio.com

Account Associate

• Aug 2016 - Jul 2017

Advance Ohio is an exciting digital company with a start-up personality that provides a suite of cutting-edge solutions that help a wide range of businesses reach their marketing goals.Advance Ohio is part of Advance Local, the leading provider of news and information in 12 markets across the country. Advance Ohio operates cleveland.com, which has the largest online audience of any news and information website in the state of Ohio. Advance Ohio is strategic partners with industry leaders including Microsoft, Google, Lotame, Acxiom and Nativo.

Agent Performance Manager

• Nov 2015 - Jul 2016

Provide direction and management for all assigned agents within the call center. Focus on campaign building and technical writing for each client (call center script composition and editing). Pull comps and create SWOT reports for each client. Work directly with the strategy and development team on campaign creation. Write training materials associated with my clients and general operating system. Update Wordpress website with latest scripts and information. (HTML code) Test the campaign on the call center OS for bugs. Report bugs on trouble ticket forum. Call center quality control, monitoring calls and content. Meet with strategist and client to achieve campaign success. Help assist in team building activities and management.

Health Care Call Center Coordinator

• Sep 2015 - Nov 2015

Provide support in all administrative tasks including but not limited to team building, training and onboarding.Shipping and receiving equipment, payroll as well as commission reporting. This position was very support intensive and not as sales based. I focused on building teams for the Call center Director and training all of the new agents. In November I got promoted to Team Leader and Trainer.

Nurse, Patient Outreach specialist

• Sep 2014 - Sep 2015

Provide patient support and appointment booking for clients. “Nursing Sales”; Go over survey results pertaining to various health related subjects then encourage patients to book appointments with my clients. Manage calls and leads for over six different call campaigns. Keep track of my appointments, calls, catalog digital data and invoicing (compensated hourly plus $40 an appointment) I got Promoted to Healthcare Call Center Coordinator

Report Specialist and Front Office Manager

• Nov 2014 - Jan 2015

Frontend task work as well as report preparation. Frontend task work as well as report preparation.

Senior Sales Representative (Keyholder)

• Jul 2012 - Jan 2014

Senior wireless sales representative; responsible for maintaining the storefront, opening & closing, placing out marketing/ promotional materials based upon a planogram, having key knowledge of backend operations and inventory regulation programs, shipping and receiving, onboarding of new team members, being able to fill-in at different store sites, able to provide unparalleled customer care Senior wireless sales representative; responsible for maintaining the storefront, opening & closing, placing out marketing/ promotional materials based upon a planogram, having key knowledge of backend operations and inventory regulation programs, shipping and receiving, onboarding of new team members, being able to fill-in at different store sites, able to provide unparalleled customer care

Building Care Manager

• May 2012 - Jun 2013

Assisted Living, Elderly care, Dementia care. I was the point of contact and care for a 14 patient suite. Created staff schedule and followed patient care plans. Assisted Living, Elderly care, Dementia care. I was the point of contact and care for a 14 patient suite. Created staff schedule and followed patient care plans.

Arabic Language TA

• Aug 2009 - Jan 2011

Encourage a positive learning environment centered around the Arabic language. Teach and aid students with homework and class writing prompts. Encourage a positive learning environment centered around the Arabic language. Teach and aid students with homework and class writing prompts.

Sales Consultant

• Aug 2010 - Dec 2010

At Go-Com, my responsibilities included but were not limited to daily meetings with sales team and managers, creating schedules for sales reps, set goals and incentive programs, mapping out territories/ locations for door to door sales, compiled lead lists and contacts. Traveled to scout out new market locations. Participated in cold calling exercises and outbound sales activities. At Go-Com, my responsibilities included but were not limited to daily meetings with sales team and managers, creating schedules for sales reps, set goals and incentive programs, mapping out territories/ locations for door to door sales, compiled lead lists and contacts. Traveled to scout out new market locations. Participated in cold calling exercises and outbound sales activities.