Operations Specialist

• Nov 2021 - Present

Customer Care Specialist

• Oct 2020 - Feb 2022

- Solve customers' web technology problems by explaining the different components of Web Hosting and providing guidance and assistance with any encountered issue.- Troubleshooting and resolving advanced website/emails issues- Ensuring the correct functioning of Callbacks by scheduling calls and reaching out to customers depending on their convenient timing.- Providing French Support to French-speaking clients.- Providing exceptional Customer Experience and ensuring the satisfaction of HostPapa clients

Head Of Operations

• Jul 2021 - Feb 2022

Coordinating between teams, assisting CEO, and making sure the whole team is working towards one specific goal.

Social Media Manager

• May 2021 - Jul 2021

I create Social Media content and designs for Podcast Inc Platforms, I create strategies and develop ideas to increase our reach and engagement.

Content Writer & Podcaster Supporter

• Nov 2020 - Apr 2021

I am engaged in assisting and helping podcasters start their journey and grow in the industry. Check our page for more details on how to get the support you need:

Technical Support Supervisor

• Jul 2020 - Oct 2020

Handling Live Communications and:- Supervising the flow in the shift- Handling the dropped communication- Taking care of Escalations- Monitoring servers statuses and intervening in case of issues- Assisting with the schedule and distributing the tasks according to the team availability- Doing triage and dealing with advanced cases as well as problematic issues- Assisting my team with their questions live- Suggesting improvements and reporting to Managements in case of issues

Web Solutions Specialist

• Sep 2018 - Jul 2020

- Handling Live Support flow on 3 channels: Calls, Chats, and Emails- Handling Complicated cases and callbacks- Assisting with Sales and Billing departments- Helping with WordPress and Web Development issues- Assisting and Shadowing new hires- Helping with Email set up on different Mail Clients (Outlook, Thunderbird, Apple Mail, Mac Mail, Gmail etc..)- Experience in cPanel, MySQL, WHM, Email services, Domains and DNS, Web Applications- 7 times Employee Of The Month

Independent Translator

• Mar 2020 - Oct 2020

Providing high-quality translations to different offers on Fiverr Providing high-quality translations to different offers on Fiverr

Team leader

• Jan 2017 - Jul 2018

Developed social entrepreneurship with my teammates by guiding small business owners on how to create a successful socially aware business that responds to the global goals.I developed a lot of skills from Marketing, attracting sponsors, public speaking, design, négociation, pitching and presentation. Developed social entrepreneurship with my teammates by guiding small business owners on how to create a successful socially aware business that responds to the global goals.I developed a lot of skills from Marketing, attracting sponsors, public speaking, design, négociation, pitching and presentation.

Nurse Intern

• Apr 2018 - Jun 2018

Working with patients who have mental health problems. Researching for my end of study thesis about Drug Addicts and how they are viewed and treated within the public Healthcare system Working with patients who have mental health problems. Researching for my end of study thesis about Drug Addicts and how they are viewed and treated within the public Healthcare system

Volunteer Nurse

• Feb 2017 - May 2018

Free screening for noncommunicable diseases (TO - Diabetes) Free screening for noncommunicable diseases (TO - Diabetes)

Nurse Intern

• Mar 2018 - Apr 2018

Providing Healthcare and psychological care for the senior mentally handicapped as well as companionship Providing Healthcare and psychological care for the senior mentally handicapped as well as companionship

Nurse Intern

• Jul 2017 - Aug 2017

Taking care of newborn babies, toddlers and children with health issues. Taking care of newborn babies, toddlers and children with health issues.