Chief Experience Officer

• Aug 2019 - Present

Vice President of Operations

• Aug 2016 - Aug 2019

Parent Company of Infuse Hospitality and Fairgrounds Coffee & Tea.>Launched Infuse Hospitality and Fairgrounds Coffee and Tea brands from initial conception.>Served as ambassador to company brands and culture.>Guided strategic direction and leadership for initial 3 years of operation.>Oversaw expansion to 60+ locations across 13 States and Canada.>Supported new business development at Infuse Hospitality.>Coached and supported operations teams.>Wore lots of hats.>Drank lots of tea and coffee.http://infusehospitality.comhttp://fairgrounds.cafe

Training and Development

• Aug 2014 - Aug 2016

Responsible for the strategic direction of training and development at Protein Bar Restaurants. Lead all training and development initiatives from team member to general and multi-unit managers. Partnered with Director of Operations and Operations Leadership Teams to assess restaurant training and development needs. Partnered with HR to ensure consistent restaurant succession planning including a deep bench of team members and future leaders. Developed and launched new restaurant-level company initiatives.

Operations Support

• Mar 2012 - Jul 2014

Responsible for Operations Support, I used my mastery of restaurant operations to support multiple business functions including training, technology services, culinary, marketing and special projects. The specifics:Published weekly employee newsletter focused on company culture.Created a 14-shift employee basic training program. Created a 100 page full-color recipe, food safety and equipment manual. Designed and launched company intranet portal.Created an online training and resource library. Created video-based training materials including content outlines, scripts, editing and voiceover. Documented and launched over 30 new products, limited-time-offers and promotions.Designed recruiting, screening and interviewing tools, including manager training.Lead training for 4 restaurant openings.Implemented COMPEAT system for inventory management and purchasing.Implemented point-of-sale and technology services for 7 new restaurant openings. Maintained reliable point-of-sale and technology services for and 13 total restaurants and corporate office.Implemented technology help desk system.Purchased, deployed and supported technology resources for over 30 employees.

General Manager

• Jan 2012 - Mar 2012

Mobile Marketing

• Nov 2011 - Jan 2012

Launched and operated the "Curried Mobile” Food Truck.

Marketing

• Apr 2011 - Nov 2011

Operations Support / Training

• Jul 2009 - Apr 2011

General Manager

• Dec 2008 - Jul 2009

Mac Specialist

• Mar 2005 - Feb 2006

Honest, knowledgeable and friendly sales of Macs, iPods and other consumer software and electronics.