Systems Administrator

• Feb 2022 - Present

Field Service Technician

• Feb 2022 - Present

IT Network/Desktop Support

• Jul 2018 - Feb 2022

Proficient with TCP/IP, IPv4 & IPv6 addressing Familiar with Windows 2012 Server for managing a Domain, hosting a Print Server & controlling user accounts with Active Directory Proficient with setting up and troubleshooting LAN equipment (Switches, Routers, APs, network cabling, VoIP equipment, VPN {IPsec, Client to Site & Site to Site}) [Brands: Ubiquiti (managed switches & APs), FortiGate (routers & VPN), Dell (switches) Familiar with troubleshooting POS and Verifone equipment Proficient with Windows 7 & 10 OS, Android OS, Linux [Redhat (CentOS) & Debian (Ubuntu)], MacOS, and iOS devices Proficient remote desktop (RDP, VNC & Team Viewer) Proficient troubleshooting HP networked printers and scanners Familiar with ticketing systems and determining task priority in a small enterprise environment (~30 users) Proficient with documentation of troubleshooting and then creating how to guides for known networking issues Proficient working with users to troubleshoot desktop and tablet issues Proficient hardware technician skills (Tearing apart laptops and desktops. Replacing malfunctioning hardware, broken laptop screens, assembling PCs, upgrading hardware, cloning drives) Familiar with backup, RAID and NAS based solutions Familiar with self hosted email with IMAP4, CPanel, Spam-Assasian Proficient with Microsoft Office 365 Suite Knowledgeable with DNS Records Knowledgeable with PHP, HTML & CSS coding Familiar with SaaS solutions and PaaS solutions (One Drive, Google Drive, RingCentral, Adobe Creative Cloud Suite, Office 365) Knowledgeable of web hosting tools ie: Apache and WordPress Familiar with network security best practices and hardening techniques (Password creation, two factor tokens, biometrics, ACLs, guest networks and Blacklists) Knowledgeable with host based firewalls, network firewalls and IDS/IPS Familiar with FTP hosting, ports and protocols Knowledgeable with SNMP setup and management of traps Familiar with ticket escalation and following hierarchy Show less