Experience

Attentive

• United States
• Advertising Services
• 700 & Above Employee

• International Implementation

  • Aug 2021 - Mar 2023

  New York, New York, United States • Managed a portfolio of 60+ clients concurrently, increasing client retention rate by 15% through effective prioritization and customer service strategies. • Collaborated closely with sales to launch over 300+ clients, resulting in a 25% increase in revenues and facilitating quick and efficient handoffs. • Coordinated with design, solutions engineering, and client strategy teams as the lead liaison, ensuring client needs were met promptly and securing positive first impressions of… Show more • Managed a portfolio of 60+ clients concurrently, increasing client retention rate by 15% through effective prioritization and customer service strategies. • Collaborated closely with sales to launch over 300+ clients, resulting in a 25% increase in revenues and facilitating quick and efficient handoffs. • Coordinated with design, solutions engineering, and client strategy teams as the lead liaison, ensuring client needs were met promptly and securing positive first impressions of Attentive for 90% of clients. • Initiated and led weekly lunch-and-learn sessions on organizational practices and Attentive APIs, enhancing team collaboration and knowledge sharing. • Conducted weekly check-ins with clients during their trial period, successfully building excitement about their success on the platform and encouraging usage of additional products and messages, leading to a 30% improvement in hitting KPI goals.

• Implementation Specialist

  • Aug 2021 - Jul 2022

  New York, New York, United States



Summit

• United States
• Events Services
• 1 - 100 Employee

• Implementation Manager

  • May 2020 - Aug 2021

  New York, New York, United States • Lead implementation for 500+ new members, contributing to a 20% growth in the platform’s user base. • Developed and provided training to clients, enhancing their ability to effectively use the platform and increasing platform usage by 30% • Collaborate with sales and customer success teams to ensure client satisfaction, resulting in a 15% decrease in client issues and a 10% increase in customer satisfaction ratings



MealPal

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Manager, Implementation and Recruitment

  • Dec 2019 - May 2020

  Greater New York City Area • Manage the full-cycle recruitment process for positions within Engineering, Business Operations, Marketing, Sales & CX • Handled a portfolio of 50+ clients, maintaining a 90% satisfaction rate through regular weekly calls and responsive problem solving • Created an implemented a company-wide standardized reference check process and led new hire onboarding and on

• Partnership Portfolio Associate

  • Apr 2019 - Dec 2019



Chappy

• United Kingdom
• Technology, Information and Internet
• 1 - 100 Employee

• Marketing and Implementation Manager

  • Mar 2018 - Apr 2019

  Greater New York City Area



Constellation

• United States
• Software Development
• 100 - 200 Employee

• Advertising Account Executive

  • Jan 2017 - Mar 2018

  Greater New York City Area



Health Heroes of Michigan

• Vice President

  • Jul 2016 - Jan 2017

  Ann Arbor MI



Material Retail

• United States
• Retail Apparel and Fashion
• 1 - 100 Employee

• Junior Sales Manager

  • Dec 2015 - Jul 2016

  Greater New York City Area



HNH Immunizations

• Corporate Representative

  • May 2015 - Dec 2015

  Montgomery, Alabama Area • Conducted billing and data entry for all clients and organizations • Maintained organization and efficiency in a high stress environment • Contacted insurance companies for credentialing and rates • Assisted in providing the flu mist/shot throughout the state of Alabama



Renasant Bank

• United States
• Banking
• 700 & Above Employee

• Intern

  • May 2014 - Jul 2014

  Montgomery, Alabama Area • Assisted commercial lender with account information to ensure accuracy across all clientele • Observed daily branch activities, such as analyzing financial markets and growth while determining ways to generate clientele • Established commercial banking relationships to make sure all project objectives were met



University of Alabama Student Government Association

• Government Administration
• 1 - 100 Employee

• Deputy Director of Programming and Advancement

  • Aug 2013 - May 2014

  Tuscaloosa, Alabama Area



Old Florida Fish House

• Waiter

  • May 2012 - Jul 2012

  Panama City, Florida Area Started working as a bus boy and worked my way up to become a waiter Stayed under control while working during the high season in a high stress environment