Experience

EFG Holding

• Egypt
• Financial Services
• 700 & Above Employee

• Operations Manager

  • Jul 2019 - Present

• Associate Vice president

  • Sep 2008 - Jul 2019

  **Hermes Securities Brokerage (HSB) , Egypt – a member of EFG-HERMES holding co.-Head officeOperations development (JAN 2013-Presnt)•Overseeing manufacturing processes•Coordinating departmental communication•Calculating staffing requirements•Reviewing financial reports•Measuring productivity**Card Center Head (NOV 2011-Present)•Launching ATM project system to be the first brokerage company with ATM card facilities in the Middle East.**Financial Brokerage Group (Securities Brokerage), Egypt – a member of EFG-HERMES Holding company– Head office Settlements Associate (SEP 2008-NOV2011)•Responsible for servicing all aspects of Equity Trades including liquidity trade processing, settlement and fail investigations.•Close monitoring of automated electronic trade confirmation process and systems; attention to ‘straight through’ processing of trades, daily matching of trade confirmations and further automation of trade confirmation process •Responsible for the timely and accurate pre-matching and settlement of all Equity trades.•Liaise with trade support Team & the custodian banks regarding all Equity settlements and outstanding trades.•Provide trading desk support and client service for clients.•Fails trade management and reporting for all Equity trades.•Liaise between our client’s global trading desks, executing and clearing counterparties (including Prime Brokers) regarding trade discrepancies.•Resolve the unmatched trades, fails and related settlement issues with the clients.•Review unmatched trade reports to ensure timely settlement. Investigate follow-up, resolve and document all trade queries and failing settlements. •Work on providing the trade support team with the clients’ custodian feedback on the outstanding trades•Reply to all the clients queries related to the outstanding trades.•Update the clients with the market mechanism & regulations changes. Show less

• Vice President

  • Sep 2008 - Jul 2019

  EFG-Hermes Holding Co.Special Deals and OTC transactions



Arab African International Bank

• Egypt
• Banking
• 700 & Above Employee

• Settlement Officer - VISA

  • May 2006 - Aug 2009

  ATM settlement and chargeback Officer (May 2007 till AUG 2008) •Receiving and handling credit cards' deposit disputes. •Receiving and handling ATM’s disputes. •Reconcile of our ATM daily transactions and EBC Co. transactions. •Daily settlement of AAIB ATM’s transactions with CBE Credits. •Controlling all ATM machines for cash balances & ensures standard of efficiency for ATM to avoid any customers complains. ATM settlement and chargeback Officer (May 2007 till AUG 2008) •Receiving and handling credit cards' deposit disputes. •Receiving and handling ATM’s disputes. •Reconcile of our ATM daily transactions and EBC Co. transactions. •Daily settlement of AAIB ATM’s transactions with CBE Credits. •Controlling all ATM machines for cash balances & ensures standard of efficiency for ATM to avoid any customers complains.