IT Infrastructure - Senior Supervisor

• Jul 2022 - Present

1- Handle the tickets that received from first line of support.2- Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.3- Install new / rebuild existing servers and configure hardware as (Flex-10 and SAN Switch), peripherals, services, settings, directories, storage, etc.4- Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities.5- Configure / add new services as necessary.6- Create, Modify, and delete user accounts (AD, Exchange and Lync).7- Administrate Windows servers8- Administrate SCCM 2012 and SCOM9- Administrate MS Exchange Server 2010 Sp310- Administrate anti-spam (MS Forefront) 11- Administrate File Server12- Administrate Lync Server 201013- Administrate Hyper-V Environment 14- Administrate VMware Environment15- Administrate ticketing system (Manage engine) 16- Administrate Symantec Backup exec Veritas 21.17- Administrate Symantec EndPoint Protection and GFI Server (Security) 18- Administrate Kofax Equitrac Server for Printing 19- Administrate Fortigate Firewall20- Establish service level agreements with end users.21- Assess, approve, and administer all equipment, hardware, and software upgrades. Show less

Supervisor System Infrastructure

• Apr 2019 - Jul 2022

1- Handle the tickets that received from first line of support.2- Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.3- Install new / rebuild existing servers and configure hardware as (Flex-10 and SAN Switch), peripherals, services, settings, directories, storage, etc.4- Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities.5- Configure / add new services as necessary.6- Create, Modify, and delete user accounts (AD, Exchange and Lync).7- Administrate Windows servers8- Administrate SCCM 2012 and SCOM9- Administrate MS Exchange Server 2010 Sp310- Administrate anti-spam (MS Forefront) 11- Administrate File Server12- Administrate Lync Server 201013- Administrate Hyper-V Environment 14- Administrate VMware Environment15- Administrate ticketing system (Manage engine) 16- Administrate Symantec Backup exec Veritas 21.17- Administrate Symantec EndPoint Protection and GFI Server (Security) 18- Administrate Kofax Equitrac Server for Printing 19- Administrate Fortigate Firewall20- Establish service level agreements with end users.21- Assess, approve, and administer all equipment, hardware, and software upgrades. Show less

Freelance Software Tester

• Apr 2018 - Jun 2020

IT System Admin

• Aug 2018 - Mar 2019

Technical Support Engineer

• Jan 2018 - Apr 2018

1- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. 2- Experience with incident ticketing systems (manage engine service desk) 3- working with Active Directory 4- support VPN connections for client site. 5- Avaya Site Administration 6- working with Other Servers (Symantec Endpoint, GFI endpoint ,Equitrac, Call Recording) 7- CAMs (Installing DVRs, NVRs and IP CAMS) 8- attendance machine support 9- preparing computers and desktop imaging Show less

Technical support engnieer & Co-Founder

• Jan 2014 - Oct 2017

1- provide web development services such as: hosting, setup WordPress, UI (Html&CSS&Bootstrap), setup and configure PHP templates. 2- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. 3- handle printers issues 4- install and configure Panasonic epabx intercom system 5- CAMs (Installing DVRs, NVRs, and IP CAMS) 6- attendance machine support 7- preparing computers and desktop imaging 1- provide web development services such as: hosting, setup WordPress, UI (Html&CSS&Bootstrap), setup and configure PHP templates. 2- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. 3- handle printers issues 4- install and configure Panasonic epabx intercom system 5- CAMs (Installing DVRs, NVRs, and IP CAMS) 6- attendance machine support 7- preparing computers and desktop imaging

Technical Support

• Sep 2012 - Dec 2012

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