Experience

Growth-X

• United States
• Advertising Services
• 1 - 100 Employee

• Software support and QA Engineer

  • Oct 2021 - Present

  Responsibilities: • Testing new versions along with fixes and documenting them in test plans, test runs and test cases on “Test rail”. • Diagnose and troubleshoot technical issues concerning clients environments AWS and RDPs. • Creating SQL queries to pull required data off the system DB. • Establish proper communication with partners. • Escalating unresolved issues to appropriate internal teams (e.g. software developers). • Document technical knowledge in the form of release notes for new versions and manuals on Confluence. • Refer to the internal database or external resources to provide accurate tech solutions. • Sprint planning. • Provide accurate requirements for sprint features. • Follow up with developers on features/bugs delivery time and status updates. Show less



Knawat

• Türkiye
• IT Services and IT Consulting
• 1 - 100 Employee

• QA-Technical Website Support -Tier 2

  • Nov 2020 - Oct 2021

  Responsibilities: • Research and identify solutions to website issues. • Test new versions locally and identify issues before release with all integrated platforms( WordPress, Open cart, Expand Cart, Shopify, etc...). • API testing (Postman) • Diagnose and troubleshoot technical issues, including account setup and website configuration. • Ask customers targeted questions to quickly understand the root of the problem. • Track website issues through to resolution, within agreed time limits. • Talk clients through a series of actions, either via phone, email or chat until they’ve solved a technical issue. • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers). • Provide prompt and accurate feedback to customers. • Refer to the internal database or external resources to provide accurate tech solutions. • Ensure all issues are properly logged. • Prioritize and manage several open issues at one time. • Follow up with clients to ensure their team is not facing more issues after troubleshooting. • Prepare accurate and timely reports. • Document technical knowledge in the form of notes and manuals. • Maintain jovial relationships with clients. Show less



FlairsTech

• Canada
• IT Services and IT Consulting
• 500 - 600 Employee

• Application Support Specialist

  • Jan 2019 - Oct 2020

  Responsibilities: -Provide support for production issues across multiple cloud-based and on-premise applications. -Diagnose and resolve day-to-day live system issues in timely manner based on their severity using networking, API, HTML, and SQL knowledge. -Designing and troubleshooting workflows, reports, and timesheets. -Handling SQL servers on-premise, AWS machines, Virtual machines, Active Directory, and IIS issues. -Troubleshooting windows issues. -Maintain ongoing communication (Calls/Emails/Ticketing systems) with end-users, business analysts, QA team, and development team on reported issues using English & French languages. Show less



Upland Software

• United States
• Software Development
• 700 & Above Employee

• Application Support Specialist

  • Jan 2019 - Sep 2020

  Responsibilities: -Provide support for production issues across multiple cloud-based and on-premise applications. -Diagnose and resolve day-to-day live system issues in timely manner based on their severity using networking, API, HTML, and SQL knowledge. -Designing and troubleshooting workflows, reports, and timesheets. -Handling SQL servers on-premise, AWS machines, Virtual machines, Active Directory, and IIS issues. -Troubleshooting windows issues. -Maintain ongoing communication (Calls/Emails/Ticketing systems) with end-users, business analysts, QA team, and development team on reported issues using English & French languages. Show less



Convergys Intelligent Contact

• United Kingdom
• Outsourcing and Offshoring Consulting
• 500 - 600 Employee

• Consultant agent -Technical support

  • Oct 2018 - Jan 2019



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Consultant agent-Technical support

  • Oct 2018 - Jan 2019



Parrot

• France
• Consumer Electronics
• 500 - 600 Employee

• Consultant agent -Technical support

  • Oct 2018 - Jan 2019



Sutherland

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• • Mar 2017 - 2018

  Consultant agent –Customer service and technical supportWorked as a consultant agent for the oldest communication company in Canada" Bell Canada"through Sutherland global Services business process out sourcing.-Working for BBM [Bell Business Market]-Handling inbound customer calls & outbound calls using English & French languages.-Handling Rejected Orders or Ticketing and Troubleshooting-Supporting reselling process.-Escalating customer issues.-Following up with different departments (test centers,engineering department,transport NOCteam,dispatch team,technicians,business office) to accomplish complete repairing ,installation,maintenance&designing tasks.-Following up with the biggest international companies in communication field with differentnationalities (AT&T,All Stream,Telus,Huawei,Vodafone,Orange,British Telecom)-Following up on repairing ,installation ,maintenance&designing for all types of communication forgovernmental ,public and private facilities in Canada (houses , stores ,cable patterns for totalregions, schools , universities, hospitals ,companies ,police stations ,military bases ,Canadiandepartment of defense and foreign embassies) Show less

• • Mar 2017 - Oct 2017



Bell

• Canada
• Telecommunications
• 700 & Above Employee

• • Mar 2017 - Oct 2017

  -Working for BBM [Bell Business Market]-Handling inbound customer calls & outbound calls using English & French languages.-Handling Rejected Orders or Ticketing and Troubleshooting-Supporting reselling process.-Escalating customer issues.-Following up with different departments (test centers,engineering department,transport NOCteam,dispatch team,technicians,business office) to accomplish complete repairing ,installation,maintenance&designing tasks.-Following up with the biggest international companies in communication field with differentnationalities (AT&T,All Stream,Telus,Huawei,Vodafone,Orange,British Telecom)-Following up on repairing ,installation ,maintenance&designing for all types of communication forgovernmental ,public and private facilities in Canada (houses , stores ,cable patterns for totalregions, schools , universities, hospitals ,companies ,police stations ,military bases ,Canadiandepartment of defense and foreign embassies) Show less

• • Mar 2017 - Oct 2017