Experience

IDS

• Egypt
• Information Technology & Services
• 1 - 100 Employee

• Senior Voice Engineer

  • Jun 2015 - Present



i-sourcing

• Saudi Arabia
• Outsourcing/Offshoring
• 1 - 100 Employee

• Voice Engineer

  • Aug 2014 - May 2015

  - Cisco Unified Communication Manager manage services ,Implementing IP Phone/User: Auto registration, Manual registration, BATS.-Call Routing Component: Route Group, Route List, Route Pattern, Digit Manipulation with Translation Pattern.-Calling Privileges: Time of Day Routing, Partition, Calling Search Space, Client Matter Code, and Force Authentication Code.-Media Resources: Conference Bridge, Media Termination Point, Transponder,MOH- UCCE operator ( IVR's - Reporting CUIC - Recording systems....)



ETISAL International Group

• Egypt
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• IT Help desk Specialist

  • Jun 2012 - Aug 2014

  IT Helpdesk specialist (Win Server2003-2008-2012- Domain Creation – Fixing and troubleshooting any domain user problem – Networking and VLANs distribution and dividing – Win server knowledge – VOIP and Voice recording systems Knowledge (VPI)– Firewall knowledge ISA & TMG server – Exchange server – Security gates and auditing systems applications – SCCM Server 2012- SNMP applications ). IT Helpdesk specialist (Win Server2003-2008-2012- Domain Creation – Fixing and troubleshooting any domain user problem – Networking and VLANs distribution and dividing – Win server knowledge – VOIP and Voice recording systems Knowledge (VPI)– Firewall knowledge ISA & TMG server – Exchange server – Security gates and auditing systems applications – SCCM Server 2012- SNMP applications ).



centra

• Egypt
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Specialist

  • Jun 2011 - Apr 2012



Silicon21

• Egypt
• Computer Networking Products
• 1 - 100 Employee

• Infrastructure Engineer

  • May 2009 - Sep 2009