hesam Jamaati rad

Customer service quality assurance manager at MTN Irancell
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Contact Information
us****@****om
(386) 825-5501
Location
Tehran Province, Iran, IR
Languages
  • English Full professional proficiency

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Bio

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5.0

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Mohammadreza Naeimi

I experienced commitment at work with Hesam. Hesam is a productive and energetic person and always knows how to do the work in the best way. His creativity is the solution to his work challenges. It is an honor for me and every organization to have Hesam

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Credentials

  • ISO 9001 Foundation - Quality Certification
    FaraDars – فرادرس
    Aug, 2022
    - Nov, 2024
  • Customer service fundamentals
    Knowledge Accelerators
    May, 2022
    - Nov, 2024
  • Advanced contact center managment
    ICCS (Amizeh Co.)
    Apr, 2022
    - Nov, 2024
  • ISO 18295:2017
    DAS Certification-Iran Branch
    Apr, 2022
    - Nov, 2024
  • Customer Service: Handling Abusive Customers
    LinkedIn
    Feb, 2022
    - Nov, 2024
  • Digital photogarphy
    Iran Technical & Vocational Training سازمان آموزش فنی و حرفه ای
    May, 2018
    - Nov, 2024
  • CertificateOfCompletion_Building Rapport with Customers
    LinkedIn
  • CertificateOfCompletion_Customer Service Problem Solving and Troubleshooting
    LinkedIn

Experience

  • MTN Irancell
    • Iran
    • Telecommunications
    • 700 & Above Employee
    • Customer service quality assurance manager
      • Jun 2022 - Present

  • PEYTAM
    • Iran
    • Business Consulting and Services
    • 1 - 100 Employee
    • Quality Assurance Supervisor
      • Nov 2021 - Jun 2022

    • Call Center Supervisor
      • Jan 2021 - Nov 2021

    • Quality Assurance Specialist
      • Sep 2020 - Jan 2021

    • Call Center Specialist
      • Dec 2019 - Sep 2020

Education

  • University of Tehran
    Master of Business Administration - MBA
    2022 -
  • University of Qom
    Bachelor, Computer Software Engineering
    2012 - 2015

Community

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