Experience

Gobeyond Partners

• United Kingdom
• Business Consulting and Services
• 100 - 200 Employee

• • Jun 2023 - Present

• • Aug 2020 - Jun 2023

• • Jun 2019 - Aug 2020

  Gobeyond Partners is a powerful new business built on 20 years of experience and expertise, with a dynamic new approach. We are an organisation with global reach, combining award-winning consulting and training, innovative technology and next-generation managed services. We have an unrelenting dedication to partnering with clients and shaping their businesses for the better, helping to positively transform human experience. Something that we call HX.Responsible for the Insurance and Investment practice. Part of the Gobeyond Partners Executive Management Team. Show less



OEE Consulting

• United Kingdom
• Business Consulting and Services
• 1 - 100 Employee

• • Jan 2013 - Jun 2019

  In 2019, OEE Consulting and gobeyond merged to create an exciting new customer experience transformation business.OEE Consulting is an award-winning consulting firm; we work in partnership with clients to deliver effective customer-centred transformation. We have joined together with gobeyond to further develop our industry-leading customer experience transformation services business with a global reach.Lead for key accounts in insurance and banking sectors, including setup and oversight of OEE Consulting's involvement in large operations excellence transformation programmes. Particular expertise in service design, operations capability building and the application of operations excellence principles in financial services.Director and part of the OEE Consulting Management Board. Show less

• • Jan 2009 - Dec 2012

  Full responsibility (from commercial setup to delivery oversight) for large key account management in the service sector, supporting clients in deploying lean and operations excellence across their organisation.All functions covered: Retail networks, Middle an Back office Operations, IT, HR, Finance, etc.

• • Jan 2004 - Dec 2008

  Implementation of Lean and Operations excellence principles in banking and more broadly the service sector. Project lead for a number of customer service delivery improvement projects. Major emphasis on transfer of skills, rapid delivery and management coaching.



Tefen Management Consulting

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Consultant, then Project Manager

  • Aug 2000 - Dec 2003

  Various Lean and Operations improvement assignments in Semiconductor, Pharmaceutical, Biotech and Medical Devices industries. Various Lean and Operations improvement assignments in Semiconductor, Pharmaceutical, Biotech and Medical Devices industries.



Reckitt

• United Kingdom
• Manufacturing
• 700 & Above Employee

• Project Engineer

  • 1999 - 2000

  Responsibility for all CAPEX management within the Aerosol Factory. Responsibility for all CAPEX management within the Aerosol Factory.



Walker and Son Ltd.

• Project Manager/ Teaching Company Associate

  • 1997 - 1999

  Managing the main high speed production line waste reduction project. Setup of Statistical Process Control to improve quality, coaching of engineers and production supervisors. Managing the main high speed production line waste reduction project. Setup of Statistical Process Control to improve quality, coaching of engineers and production supervisors.



Pôle emploi

• France
• Government Administration
• 700 & Above Employee

• Statistics Manager

  • 1996 - 1997

  Responsible for setting up the in branch statistics reporting framework. Responsible for setting up the in branch statistics reporting framework.