Experience

Hörmann France

• France
• Wholesale Building Materials
• 1 - 100 Employee

• Responsable formation Industrie & Services

  • Jun 2023 - Present



Coverseal

• Belgium
• Recreational Facilities
• 1 - 100 Employee

• Manager Customer Service

  • Jul 2022 - Mar 2023

  • Simplification and Set-up of new instructions / working methods • Daily follow up of technicians’ planning, customers’ questions, claims and orders. • Preparing tools for parts identification, to ease team colleagues’ daily activity. • Simplification and Set-up of new instructions / working methods • Daily follow up of technicians’ planning, customers’ questions, claims and orders. • Preparing tools for parts identification, to ease team colleagues’ daily activity.



Dynaco Europe NV

• Belgium
• Wholesale Building Materials
• 1 - 100 Employee

• Customer Service Manager

  • 2011 - Jun 2022

  Management of a multicultural and international Customer Service team (B to B) of 15 persons on multiple sites ( BE/ IT/ FR) caring about +250 dealers under 3 brands active in high performance doors. • Complete technical assistance to Worldwide dealers • Introduction and follow up of Intragroup customers under private label ( 25% of Sales) • Coordinating Special Production Orders process: technical validation, quoting, production follow-up • Coordination of technical trainings:… Show more Management of a multicultural and international Customer Service team (B to B) of 15 persons on multiple sites ( BE/ IT/ FR) caring about +250 dealers under 3 brands active in high performance doors. • Complete technical assistance to Worldwide dealers • Introduction and follow up of Intragroup customers under private label ( 25% of Sales) • Coordinating Special Production Orders process: technical validation, quoting, production follow-up • Coordination of technical trainings: set-up of Dynaco academy and training center. • Introduction of new products in Dealer network (ATEX, Cleanroom, Connected control box) • Claims follow up incl. first level root-cause analysis . • Spare parts management: set-up of seamless web-based ordering system, definition of upgrade and retrofit kits, managing list pricing and discounts • Participation (voice of dealer) in new product development and continuous product & process improvement. • Set up of multiple documentations ( manuals, technical datasheets, troubleshooting guidelines) • Single point of contact for set up of Chinese local production. Show less Management of a multicultural and international Customer Service team (B to B) of 15 persons on multiple sites ( BE/ IT/ FR) caring about +250 dealers under 3 brands active in high performance doors. • Complete technical assistance to Worldwide dealers • Introduction and follow up of Intragroup customers under private label ( 25% of Sales) • Coordinating Special Production Orders process: technical validation, quoting, production follow-up • Coordination of technical trainings:… Show more Management of a multicultural and international Customer Service team (B to B) of 15 persons on multiple sites ( BE/ IT/ FR) caring about +250 dealers under 3 brands active in high performance doors. • Complete technical assistance to Worldwide dealers • Introduction and follow up of Intragroup customers under private label ( 25% of Sales) • Coordinating Special Production Orders process: technical validation, quoting, production follow-up • Coordination of technical trainings: set-up of Dynaco academy and training center. • Introduction of new products in Dealer network (ATEX, Cleanroom, Connected control box) • Claims follow up incl. first level root-cause analysis . • Spare parts management: set-up of seamless web-based ordering system, definition of upgrade and retrofit kits, managing list pricing and discounts • Participation (voice of dealer) in new product development and continuous product & process improvement. • Set up of multiple documentations ( manuals, technical datasheets, troubleshooting guidelines) • Single point of contact for set up of Chinese local production. Show less



DYNACO Europe NV

• Moorsel Aalst

• Customer Service Engineer

  • Nov 2005 - 2011

  technical single point of contact for dealers • Troubleshooting and technical assistance. • complete Technical customer Service for all German speaking dealers o backup for English, French and Dutch speaking dealers. • Technical (mechanical and electrical) assistance. • Claim management and follow up • Pre-Sales assistance, definition and follow up of special projects. • Restore confidence in Customer Service • Spare parts order registration • Technical Trainings (… Show more technical single point of contact for dealers • Troubleshooting and technical assistance. • complete Technical customer Service for all German speaking dealers o backup for English, French and Dutch speaking dealers. • Technical (mechanical and electrical) assistance. • Claim management and follow up • Pre-Sales assistance, definition and follow up of special projects. • Restore confidence in Customer Service • Spare parts order registration • Technical Trainings ( in French or English or German) • Complete development and introduction of electrical control box in the product range Show less technical single point of contact for dealers • Troubleshooting and technical assistance. • complete Technical customer Service for all German speaking dealers o backup for English, French and Dutch speaking dealers. • Technical (mechanical and electrical) assistance. • Claim management and follow up • Pre-Sales assistance, definition and follow up of special projects. • Restore confidence in Customer Service • Spare parts order registration • Technical Trainings (… Show more technical single point of contact for dealers • Troubleshooting and technical assistance. • complete Technical customer Service for all German speaking dealers o backup for English, French and Dutch speaking dealers. • Technical (mechanical and electrical) assistance. • Claim management and follow up • Pre-Sales assistance, definition and follow up of special projects. • Restore confidence in Customer Service • Spare parts order registration • Technical Trainings ( in French or English or German) • Complete development and introduction of electrical control box in the product range Show less



decotrim

• Braine L'alleud

• design engineer

  • Sep 2001 - Nov 2005

  design of external trim automotive plastic molded parts, follow up of development with customer, supplier, and all stakeholders project managment. design of external trim automotive plastic molded parts, follow up of development with customer, supplier, and all stakeholders project managment.



Sermeto Equipement Industriel S.A.S.

• Vichy

• Responsable CAO

  • Sep 1998 - Aug 2001

  CAD design of Swarf conveyors and machine housings Introduction of new CAD software (Solidworks). New Working process, trainings. technical assistance to English and German speaking customers. CAD design of Swarf conveyors and machine housings Introduction of new CAD software (Solidworks). New Working process, trainings. technical assistance to English and German speaking customers.