Especialista en soporte técnico

• Jul 2023 - Present

IT Support Specialist Finalis

• Feb 2022 - Sep 2023

As an IT Support Specialist in Finalis I'm taking care of helping out all end users inside the company, also administrating all Software such as Figma, Google Console, Microsoft Console, Adobe, Zoom, Slack Workspace. In this position been the first IT Support in the company I could implement some operations that I consider to be effective in previous jobs such as OnBoarding/ OffBoarding procedure and some points of configuration inside Google Console. And the acquisition of an Asset manager where we can control all hardware of the company from Laptops (MacOS and Windows OS) to cellphones (Android and Its). I'm working alongside the Security area and DevOPS trying to improve process and preventing issues. As a Jira Administrator I grant access depending the area and create Projects depending their needs. Also we receive tickets from Jira. Show less

IT Support Specialist

• Apr 2021 - Feb 2022

I was part of the IT team as an IT Support Specialist helping out users from the UK, US and Latin America (excluding Brazil). I took care of administrating the Google Administration Console of the whole company, creating users, changing their profile (depending on their position), creating groups, creating and managing Organisational Units. I also aministrate all Software inside the company such as Docusign, Zoom, Slack (administrating K+C Workspace), Sophos, JetBrain, Microsoft Console, Jira. I been administrating an Asset Manager called JamF, taking care of all Hardware and Software across the company, specially MacOS. Through that software I could manage Update and Software deploys without speaking with the end user. I was in charge of the OnBoarding/OffBoarding process from creating the user and grant them access to all application that was needed depending on their position. Show less

Administrador de sistemas de TI

• May 2015 - Apr 2021

Support level 2. Patch implementation in Windows Servers. I was also in charge of the administration of all Hardware of the company working alongside with LanSweeper software where I could check all Workstation and laptop status, also launching patches that were approved previously by the Security Department in Allianz. Creation and administration of all users profile in the Active Directory Server in Allianz. I handle the WDS Windows Deploy Server where we upload Windows OS images and store so we can deploy in all Workstations and Laptops to be used by all end users inside Allianz. Also in my free times as a hardware passionate I tried to fix Workstations or laptops that had issues. Show less

Atencion a prestadores medicos

• Nov 2011 - Jan 2014

Investigador. Responsable del análisis de insumos hospitalarios bajo las normas IRAM. Investigador. Responsable del análisis de insumos hospitalarios bajo las normas IRAM.

Administrativo

• Jun 2010 - Dec 2010

Encargado de administrar datos en el servidor de clientes de ICBC (ex Standard Bank) de los distintos afiliados al banco. Encargado de administrar datos en el servidor de clientes de ICBC (ex Standard Bank) de los distintos afiliados al banco.

Telemarketer

• Jan 2008 - Jul 2009

Venta telefónica de servicios de la empresa Telefónica Argentina S.A, los cuales incluyen llamadas Larga Distancia Nacional y llamadas Regionales. Atención al cliente por eventuales inconvenientes en la linea e instalación de la misma. Venta telefónica de servicios de la empresa Telefónica Argentina S.A, los cuales incluyen llamadas Larga Distancia Nacional y llamadas Regionales. Atención al cliente por eventuales inconvenientes en la linea e instalación de la misma.