Hermanus Stein

Robotic Process Automation Developer at FirstRand group
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Contact Information
us****@****om
(386) 825-5501
Location
Windhoek, Khomas, Namibia, NA

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Credentials

  • AgilePM® Practitioner
    APMG International
    Jan, 2021
    - Nov, 2024
  • Blue Prism Certified Developer
    Blue Prism
    Sep, 2020
    - Nov, 2024
  • AgilePM Foundation
    APMG International
    Feb, 2020
    - Nov, 2024

Experience

  • FirstRand Corporate Centre
    • South Africa
    • Financial Services
    • 700 & Above Employee
    • Robotic Process Automation Developer
      • Sep 2019 - Present

      *Updated old code bases to modern development standards, improving functionality. *Collaborated with project managers to select ambitious, but realistic coding milestones on pre-release software project development. *Pioneered new methods of code review to incorporate wider range of voices. *Translated customer requirements into written use cases. *Collaborated on stages of systems development lifecycle from requirement gathering to production releases. *Developed clear specifications for project plans using customer requirements. *Documented technical workflows and knowledge to educate newly hired employees. *Introduced agile methodologies and development best practices to division to enhance product development. *Designed reusable and reliable code for use within distributed cloud environments. Show less

  • First National Bank
    • United States
    • Banking
    • 700 & Above Employee
    • IT Field Service Engineer
      • Apr 2017 - Sep 2019

      *Collaborated with vendors to locate replacement components and resolve advanced problems. *Removed malware, ransomware and other threats from laptops and desktop systems. *Patched software and installed new versions to eliminate security problems and protect data. *Trained users on how to operate components and systems. *Monitored systems in operation and quickly troubleshot errors. *Responded to telephone, email and in-person inquiries regarding operation, use and repair. *Patiently walked individuals through basic troubleshooting tasks. *Analyzed issues to identify troubleshooting methods needed for quick remediation. *Updated documentation and produced reports. *Maintained servers and systems to keep networks fully operational during peak periods. *Completed inventory counts and organized supplies. *Configured hardware, devices and software to set up work stations for employees. *Maintained printers and scanners to ensure minimum downtime. Show less

  • Samsung Mobile
    • South Korea
    • Consumer Electronics
    • 700 & Above Employee
    • Sales Supervisor
      • Jan 2015 - Mar 2017

      *Researched competitors' activities and products to uncover new trends *Led account planning strategy sessions aimed at retaining and acquiring customers and increasing business opportunities. *Targeted and prospected for new business through telemarketing, individual creativity and innovation. *Interpreted sales and pricing policies to departmental personnel and customers. *Promoted continuing education opportunities for sales team to bolster skills and add value to department. *Attended industry shows, conventions and other meetings with primary mission of expanding market opportunities. *Established and cultivated solid business relationships with new or existing customers. *Closed lucrative sales deals using strong negotiation and persuasion skills. *Maintained ethical and positive working environment to reduce turnover and promote high retention rates. *Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets. Show less

  • Paradise Computer Consultancy Services
    • Windhoek, Khomas, Namibia
    • IT Support Technician
      • Dec 2012 - Jan 2015

      *Maintained office PCs, networks and mobile devices. *Patiently walked individuals through basic troubleshooting tasks. *Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more. *Imaged and prepared new computers for integration into company networks and systems. *Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web. *Performed troubleshooting and repaired peripheral devices such as printers and scanners. *Managed system-wide operating system and software deployments as well as related software upgrade problems. *Linked computers to network and peripheral equipment. *Determined maintenance requirements and assigned repairs to qualified employees. *Mentored junior technicians in maintenance, repair and reporting duties. *Applied critical thinking and research to address complex issues. *Prioritized tasks and planned workflows to meet operational targets. *Maintained quality assurance and customer satisfaction objectives. *Assist users remotely with PC and software issues. Show less

Education

  • NUST Namibia
    Information Technology
    2023 - 2026
  • Institue of Information Technolgy
    MCITP
    2013 - 2014

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