Hermann Nziengui-Renomba

Head of Managed Services at NEWLODE Group
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Contact Information
us****@****om
(386) 825-5501
Location
Aubervilliers, Île-de-France, France, FR
Languages
  • Francais Native or bilingual proficiency
  • Anglais Professional working proficiency

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Credentials

  • Google Cybersecurity Certificate
    Coursera
    Sep, 2023
    - Oct, 2024
  • PRINCE2® 6th Edition Foundation in Project Management
    PeopleCert
    Dec, 2021
    - Oct, 2024
  • Fortigate NSE7 - Network Security Architect
    Fortinet
    Nov, 2021
    - Oct, 2024
  • Fortigate NSE4 - Network Securty Professional
    Fortinet
    Jan, 2021
    - Oct, 2024
  • CCNA R&S
    Cisco
    Mar, 2015
    - Oct, 2024
  • Certified in Cybersecurity (CC)
    ISC2
    Oct, 2023
    - Oct, 2024
  • PRINCE2® 6th Edition Practitioner in Project Management
    PeopleCert
    Dec, 2021
    - Oct, 2024
  • Amazon AWS Solution Architect Associate
    Amazon Web Services
    Sep, 2018
    - Oct, 2024

Experience

  • NEWLODE Group
    • France
    • Computer and Network Security
    • 1 - 100 Employee
    • Head of Managed Services
      • Jun 2022 - Present

      SUPPORT AND MANAGED SERVICES MANAGER - Build and manage the support and managed services team - Implement operating process and procedures - Installation of managed services support tools - Customer relationship management - Performance reporting and monitoring - Guarantee customer satisfaction - Escalation management TECHNICAL ACCOUNT MANAGER - Manage customer accounts and be their main point of contact - Coordinate teams, prioritize projects and tasks - Monitor and analyze performance - Manage problems and escalations - Write activity reports and analyze and present KPIs - Guarantee customer satisfaction Show less

  • SFR Business
    • France
    • Telecommunications
    • 700 & Above Employee
    • Network and Security Specialist
      • Nov 2018 - Jan 2023

      TECHNICAL LEAD- Ensure compliance of network infrastructures with current safety standards and regulations.- Ensure skills transfer within the N3 team and to the N2/N1 teams- Maintain a technology watch and contribute to the study and integration of new technologies- Build network and security infrastructures - Write and maintain architecture and other technical documents - Draft and maintain the technical documentation required to operate the various platforms, services and tools- Propose tools/solutions to improve infrastructure management - Manage capacity planning and produce KPIs Show less

    • Ingénieur Réseaux et Sécurité
      • Dec 2015 - Nov 2018

      DC AND CUSTOMER INFRASTRUCTURE MANAGEMENT (N3 NETWORKS AND SECURITY) - Maintain DC infrastructures, dedicated customer platforms, hosting services and managed services in operational condition. - Resolve major critical infrastructure incidents - Resolve cybersecurity incidents and maintain infrastructure compliance - Guarantee secure access to infrastructures - Draw up, coordinate and participate in upgrade action plans and corrective action plans (problem resolution, etc.). Show less

  • Orange
    • Germany
    • International Trade and Development
    • 1 - 100 Employee
    • Ingénieur Sécurité
      • Apr 2014 - Nov 2015

      - Deployment of internal / external customer projects on secure platforms - Deployment of security zones on Datacenter infrastructure - Follow-up and drafting of technical documents - POC of network automation projects (automated deployment of VIP LB/RP and security rules) - Deployment of security rules, VIP LB and RP, VPN IPSEC/SSL - Technical support, troubleshooting of security rules - Management of operating tools: Cacti, Syslog-ng, HP-Openview, BMC, BladeLogic Network Automation Show less

  • Direction des Services de la Navigation Aérienne
    • France
    • 1 - 100 Employee
    • Ingénieur Réseaux
      • Feb 2012 - Dec 2013

      -SNMP MIB studies for network equipment to be taken into account by supervision software Drafting of technical specifications for implementation of network equipment supervision in supervision software -Configure and administer HP NNMi 9 supervision software and interface with supervision software -Management of test platform and execution of acquisition module tests: platform comprising 22 computers, -32 network devices, network addressing management -Data acquisition module testing -Management of the documentation repository -Creation of validation reports, production of delivery and version monitoring reports - Show less

Education

  • Télécom Saint-Etienne
    Ingénieur, Réseaux et Télécommunications
    2008 - 2011
  • IUT De Valence
    DUT Réseaux et Télécommunication, Réseaux et Télécommunication
    2006 - 2008

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