Experience

The Dart Network

• United States
• Truck Transportation
• 200 - 300 Employee

• Operations Supervisor

  • Feb 2005 - Present

  Oversee a fleet of independent owner operators within 48 states. Also process all paperwork for contractor’s payroll Oversee a fleet of independent owner operators within 48 states. Also process all paperwork for contractor’s payroll



Empire Truck Lines, an IMC Company

• United States
• Truck Transportation
• 1 - 100 Employee

• Operations Supervisor

  • Apr 2018 - May 2018

  Operations Supervisor Oversee the daily operations, including dispatching a small fleet of independent driver contractors. A fleet of intermodal containers, scheduling inbound containers from different rail yards of freight to customers within a 150 mile radius, making sure containers are picked up with the last free day and returning. Prioritize freight to assure all pick-up & deliveries meet customer expectations. Schedule delivery appointments to compensate for legal transit times. Develop personal relationships and instill confidence with customers.



Comcast

• United States
• Telecommunications
• 700 & Above Employee

• Operations Supervisor

  • Sep 1996 - Jan 2008

  Manage day-to-day field operations, ensuring accurate and timely resolution of a wide range of installation, dispatching, repair and service issues for the fulfillment department. Provide leadership oversight for four supervisors and 35 technicians including hiring, training and evaluating performance for network, construction. Handle a wide range of functions including routing, staffing, quota, planning development. Ensure training requirements and certifications. Continually review daily status of work progress and monitor daily activities to maintain budgets. Research and resolve escalated customer complaints.



UPS

• United States
• Truck Transportation
• 700 & Above Employee

• Operations Supervisor

  • Nov 1978 - Sep 1996

  front-line supervisor, hired, trained and motivated staff of up to 56. Direct responsibility for multiple functions including auditing, dispatching, technical support and loading/unloading. Handled customer relation’s issues and trained supervisors on in-house software. front-line supervisor, hired, trained and motivated staff of up to 56. Direct responsibility for multiple functions including auditing, dispatching, technical support and loading/unloading. Handled customer relation’s issues and trained supervisors on in-house software.